FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving product adoption through effective communication, technical guidance, and data analysis. Proficient in quantifying ROI and developing strategic initiatives that align with organizational goals.
Highest-signal resume keywords
Customer Relationship ManagementROI QuantificationData AnalysisPresentation SkillsTechnical Guidance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLExcelAPIsProject ManagementBusiness Case Development
Soft Skills
Communication SkillsProblem-Solving SkillsPrioritization SkillsIntellectual CuriosityFacilitation Skills
Tools & Technologies
ParabolaNetSuiteUber Freight TMSMicrosoft Business CentralBlue Yonder
Industry Keywords
Customer SuccessTechnical Account ManagementSupply Chain FundamentalsFinanceImplementation Consulting
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own post-implementation relationships for approximately 15–30 mid-market accounts
- Monitor and analyze product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities
- Map organizational goals to functional initiatives and high-impact automation use cases
- Adapt communication and approach across different customer personas
- Quantify customer value and ROI from Parabola and build measurement frameworks
- Design, build, and deploy workflows alongside customers
- Support end users through hands-on co-building and technical guidance
- Lead QBRs, trainings, lunch-and-learns, and workshops
- Develop repeatable playbooks and best practices to drive sustained adoption
- Build and maintain plans, timelines, enablement materials, and executive-facing presentations
- Drive non-upsell renewals from start to close, including proposals, negotiations, and contracting
- Partner with Account Executives and Product and Engineering teams on upsell opportunities and product feedback
Requirements
What you’ll need- 2–5 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering
- Excellent written and verbal communication skills
- Polished presentation and facilitation skills, including comfort presenting to executive audiences
- Strong prioritization skills
- Experience quantifying ROI and building business cases
- Familiarity with prompting modern AI models and applying them in real-world business contexts
- Experience with data and systems, including Excel, SQL, and APIs
- Strong problem-solving skills
- High ownership and intellectual curiosity
- Based in San Francisco or New York City
- Ability to commute to the office 3–4 days per week
- Previous experience working with AI tools is nice to have
- Previous experience with ERPs, WMSs, or TMSs, including NetSuite, Uber Freight TMS, Microsoft Business Central, or Blue Yonder, is nice to have
- Project-based or consulting experience is nice to have
- Knowledge of supply chain fundamentals or finance/accounting is nice to have
- Previous startup experience is nice to have
Benefits
Comp & perks- Equity
- Premium health and wellness benefits
- Hybrid work arrangement with office attendance 3–4 days per week