Chief Customer Officer

Parachute Health

. Own everything that happens after the deal is signed, including the customer experience from go-live forward.

Posted 10/30/2026full-timeRemote • United StatesLead💰 $300,000 - $400,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end customer implementation and support within SaaS or healthcare technology environments, focusing on operational excellence, service quality, and strategic foresight to drive customer retention and satisfaction.

Highest-signal resume keywords

Customer Delivery OwnershipOperational Retention StrategiesSaaS Business ExperienceService Quality ImprovementAutomation and AI Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementOperational Functions ManagementCapacity PlanningService Organization DevelopmentPerformance Metrics AnalysisClient Health ScoringForecastingProgram ManagementCost ManagementDelivery Engine Building

Soft Skills

High Emotional IntelligenceStrategic ForesightCollaborationLeadershipProblem Solving

Industry Keywords

Healthcare TechnologySaaSCustomer ExperienceChurn ReductionNPS ImprovementGrowth ScalingService DebtIntegration BottlenecksCross-Functional InitiativesClient Operations

About the role

Key responsibilities & impact

Own everything that happens after the deal is signed, including the customer experience from go-live forward.
Own end-to-end customer implementations across suppliers, health systems, and payors, including surge capacity for 2026 payor go-lives.
Own delivery economics, including on-time and on-budget performance, implementation cost, and the relationship between go-live velocity and revenue recognition.
Own customer support and service quality end-to-end; improve clinician retention, enterprise escalation management, and service operations.
Move service from reactive to proactive through client-health scoring, early-warning signals, and at-risk-account playbooks.
Run operational functions serving live customers day-to-day, with clean handoffs to account-management and customer-success organizations.
Own company-level program management for cross-functional initiatives.
Partner with the CRO on implementation, service quality, and operational retention.
Partner with the CGO to operationalize landmark partnerships post-signature.
Partner with the CFO and EVP Revenue Operations on execution instrumentation, forecasting, and planning.

Requirements

What you’ll need

Built operating cadences, delivery engines, and service organizations that perform predictably at scale.
Strategic foresight to identify capacity walls, service debt, and integration bottlenecks before impact.
Experience operating through growth and scale in a SaaS, network, or healthcare-technology business.
Direct ownership of customer delivery, support, or client operations, ideally including a turnaround.
Ability to demonstrate results including reduced churn, improved NPS, increased on-time delivery, and growth in volume.
Experience scaling support and delivery volume with flat or sublinear headcount through production deployment of automation and AI.
High-EQ ability to orchestrate specialized executives and own outcomes through leaders not directly controlled.
Ability to build scalable systems before adding headcount.
Must be legally authorized to work in the United States at the time of application and for the duration of employment.
This role is not eligible for employer visa sponsorship.

Benefits

Comp & perks

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend