Director, Merchandising Operations

Parachute Health

. Serve as the operational leader for a team of managers and individual contributors .

Posted 11/4/2026full-timeRemote • United StatesLead💰 $145,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operational management, driving complex cross-functional projects while ensuring compliance and continuous improvement. Possesses a data-driven approach to decision-making and effective communication skills to advocate for operational visibility.

Highest-signal resume keywords

Operations ManagementCross-Functional Project DeliveryData-Driven Decision MakingCompliance JudgmentTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCapacity PlanningSOP CreationQuality AssuranceMetrics ReportingProcess ImprovementTraining DevelopmentRisk ManagementDashboard UtilizationMethodology Implementation

Soft Skills

Clear CommunicationConstructive FeedbackProblem SolvingCoachingCollaboration

Industry Keywords

HealthcareDME/HMEPayer ExperienceE-CommerceProduct DataOperational LeadershipRegulated IndustryBig Four ConsultingContinuous ImprovementPatient Outcomes

About the role

Key responsibilities & impact

Serve as the operational leader for a team of managers and individual contributors
Own how work is planned, prioritized, and delivered, and how the team partners across the company
Coach and develop managers and individual contributors
Personally drive the team's largest and most complex cross-functional projects, including timelines, dependencies, and communication
Lead creation, maintenance, and centralization of SOPs and shared resources
Drive consistent practices, training, quality assurance, and continuous improvement across category teams
Collaborate with Supplier Implementation, Product, Customer Success, and other partner teams
Advocate for Merchandising Operations and make its work visible across the company
Run bandwidth and capacity planning; flag risks and rebalance coverage
Define and report team metrics, including ticket throughput, SLAs, SKU work, and rollout milestones
Own escalations and communicate with customers when needed
Support recruiting, own onboarding for new merchants, and maintain continuity coverage for every category
Serve as a close thought partner to the SVP of Merchandising

Requirements

What you’ll need

7+ years in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), with 3+ years managing and growing managers
Track record of delivering complex, cross-functional projects using a clear, repeatable methodology
Data-driven: comfortable with capacity models, dashboards and prioritization trade-offs
Willingness to travel roughly once a quarter
Passionate about improving patient outcomes in the healthcare space
Gets things done: drives work to completion and builds processes that stick
Thrives in complex, nuanced domains; quickly learns intricate systems (e.g., insurance coverage rules, product data) well enough to make sound calls
Clear, concise communicator who pushes back constructively and drives decisions
Sound compliance judgment in a highly regulated industry
Track record of growing into increasing scope and responsibility
Nice to have: catalog, product data or e-commerce experience; healthcare, DME/HME or payer experience
Legally authorized to work in the United States at the time of application and for the duration of employment; employer visa sponsorship is not available

Benefits

Comp & perks

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums
Employer HSA Contribution: Company-funded contributions to your Health Savings Account
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance
Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO)
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend