Technical Account Manager

Parachute Technology

. Provide executive-level CIO/CTO leadership and technology advice to clients .

Posted 10/27/2026full-timeSan Ramon • California • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing executive-level technology leadership and strategic IT planning, with a strong focus on client relationship management and project execution. Capable of analyzing technology needs and developing innovative solutions that align with clients' growth objectives.

Highest-signal resume keywords

Technical Account ManagementClient PresentationsProject PlanningStrategic IT PlanningConsultative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Strategy DevelopmentNetwork Assessment AnalysisSecurity Audit AnalysisProject ManagementBudget Management

Soft Skills

Professional CommunicationActive ListeningProblem-SolvingClient Relationship ManagementSales Skills

Certifications & Qualifications

IT-Related CertificationsProject Management Certifications

Industry Keywords

Managed IT Service ProviderC-Level Executive EngagementTechnology SolutionsClient Satisfaction MonitoringEmerging Technologies

About the role

Key responsibilities & impact

Provide executive-level CIO/CTO leadership and technology advice to clients
Establish overall IT strategies and two-year technology plans, including budgets
Partner with Senior Engineers and Onsite Field Engineers
Present technology plans and solutions to C-level executives and IT contacts
Understand clients’ industry-specific IT requirements and unique technology needs
Develop innovative IT initiatives and projects aligned with clients’ growth goals
Build project plans with scopes of work, hardware/software options, and budgets
Present project plans to clients for approval, including sales activities
Communicate project progress and completion updates to clients
Analyze Network Assessments and Security Audit reports to identify technology-related business risks
Develop solutions to minimize identified risks
Present findings during in-person Technical Business Review meetings
Promote IT standardization and established IT processes and procedures
Identify and present emerging technologies relevant to clients’ future business needs
Manage 25–30 client accounts and foster positive client relationships
Monitor client satisfaction through client meetings, communication, and survey analysis
Handle and resolve client issues and escalations with professional written follow-up
Monitor project and task delays, communicate delays, and help projects remain on schedule
Work with the COO to implement company processes, procedures, and operational strategies
Communicate service-quality and process improvements to the COO

Requirements

What you’ll need

Experienced, professional, and personable Technical Account Manager with prior Managed IT Service Provider experience
Strong consultative skills with a background in IT-related services offerings
Client presentations and ability to gain the buy-in of C-level executives
Sales and customer care within a technology-related environment
Experience building project plans and detailed scopes of work
Experience managing and monitoring projects
High-level, professional communication with C-level executives
Bachelor’s degree in a related field required
Previous Technical Account Manager (or similar role/title) experience at a Managed IT Service Provider required
8–10+ years of related experience in related business and/or technology
Ability to travel up to 50% of the time
Oral communication, group presentation, active listening, and clarification skills
Clear, concise written communication; effective editing; comprehensive note-taking and record-keeping
Strategic planning ability over a 1–3-year time span
Problem-solving skills, including timely identification, information analysis, alternative solution development, and resolution
Business ethics, integrity, respect, commitment-keeping, and alignment with organizational values
Preferred: advanced degree such as an MBA
Preferred: IT-related certifications
Preferred: project management certifications

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
401k + Company Matching
15 PTO days
8 – 10 paid holidays per year
Birthday PTO day
Quarterly Bonus potential
Cellular phone stipend
Variable Compensation