Parachute Technology

Technical Account Manager

• Provide executive-level CIO/CTO leadership and technology advice to clients
• Establish overall IT strategies and two-year technology plans, including budgets
• Partner with Senior Engineers and Onsite Field Engineers
• Present technology plans and solutions to C-level executives and IT contacts
• Understand clients’ industry-specific IT requirements and unique technology needs
• Develop innovative IT initiatives and projects aligned with clients’ growth goals
• Build project plans with scopes of work, hardware/software options, and budgets
• Present project plans to clients for approval, including sales activities
• Communicate project progress and completion updates to clients
• Analyze Network Assessments and Security Audit reports to identify technology-related business risks
• Develop solutions to minimize identified risks
• Present findings during in-person Technical Business Review meetings
• Promote IT standardization and established IT processes and procedures
• Identify and present emerging technologies relevant to clients’ future business needs
• Manage 25–30 client accounts and foster positive client relationships
• Monitor client satisfaction through client meetings, communication, and survey analysis
• Handle and resolve client issues and escalations with professional written follow-up
• Monitor project and task delays, communicate delays, and help projects remain on schedule
• Work with the COO to implement company processes, procedures, and operational strategies
• Communicate service-quality and process improvements to the COO

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Technical Account Manager