Senior Project Manager – Class Action, Remediation

Paradigm Information Services, Inc.

. Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are understood and met .

Posted 9/23/2026contractRemote • United StatesSenior💰 $45 - $75 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, client relationship building, and financial performance oversight, with a strong focus on delivering complex projects on time and within budget. Proficient in leading cross-functional teams and improving operational processes to enhance efficiency and client satisfaction.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementEDiscovery with RelativityBudget ManagementLeadership and Team Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementBudget ManagementForecastingAnalytical MethodsProcess ImprovementResource AllocationContingency PlanningQuality StandardsTimeline ManagementClient Expectations Management

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingOrganizational Skills

Tools & Technologies

RelativityRelativityOne

Certifications & Qualifications

Project Management Professional (PMP)Bachelor’s DegreeJuris Doctor (JD)Master of Business Administration (MBA)

Industry Keywords

BankingFinancial ServicesClient ServicesCross-Functional TeamsOperational Efficiency

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are understood and met
Lead complex Remediation and Class Action administration projects from planning through completion
Ensure deliverables are completed on time, within budget, and according to quality standards
Manage project financial performance, including budgets, estimates, monthly revenue forecasting, invoice review, and financial objectives
Guide Project Managers on forecasting, budgeting, and invoice accuracy
Coordinate cross-functional resources including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel
Monitor project progress, identify issues, establish contingency plans, and adjust resources and priorities
Delegate responsibilities and ensure assignments and internal requests are completed accurately and on time
Develop internal communication strategies to keep teams and management informed of status, priorities, risks, and issues
Manage and resolve difficult or sensitive client situations
Recruit, train, supervise, coach, and evaluate project staff
Develop team members through coaching, training, and guidance
Support succession planning and internal talent-pipeline development
Improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction
Partner with business and operational leaders to implement best practices and streamline service delivery
Use data and analytical methods to identify issues, evaluate performance, solve problems, and support business decisions
Collaborate across Client Services, Sales, and operational teams to maintain service standards and support revenue, efficiency, and profitability goals

Requirements

What you’ll need

Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams
eDiscovery and significant hands-on experience with Relativity and/or RelativityOne
Bachelor’s degree in management or a related discipline, or equivalent relevant industry experience, preferred
Juris Doctor (JD), Master of Business Administration (MBA), or similar advanced degree preferred
Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred
Prior experience in banking or financial services preferred
Demonstrated experience managing project budgets, forecasts, timelines, resources, deliverables, and client expectations
Strong leadership and people-management skills, including experience coaching, developing, and supervising team members
Excellent planning, organizational, analytical, and critical-thinking skills
Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality
Strong problem-solving skills with the ability to anticipate risks, evaluate alternatives, and develop contingency plans
Ability to delegate effectively and ensure work is completed on time, within scope, and according to quality standards
Strong technical aptitude and excellent computer skills
Outstanding written and verbal communication skills, including the ability to communicate complex project information clearly to clients, project teams, and senior stakeholders
Ability to work effectively with a high degree of independence, judgment, and accountability

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k)
PTO
Sick leave / sick days