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Scheduling Coordinator
Paradigm Oral Health. Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient satisfaction and efficient appointment scheduling. Maintains confidentiality and professionalism while managing patient flow and office organization.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingHIPAA ComplianceOrganizational SkillsDental Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Office SkillsTypingFilingPatient Chart PreparationPatient Flow Management
Soft Skills
Friendly PersonalityProfessional PresenceAttention to Detail
Certifications & Qualifications
High School Diploma or EquivalentAuthorization to Work in the United States
Industry Keywords
Concierge-Level Customer ServiceOral Surgery ExperiencePatient SatisfactionConfidentiality
About the role
Key responsibilities & impact- Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
- Greet patients and visitors immediately upon arrival
- Answer the phone promptly
- Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
- Prepare a daily schedule for each provider
- Prepare patient charts
- Manage patient flow to reduce wait times
- Assist patients as necessary
- Maintain the reception area in a neat and orderly condition
- Maintain professional relationships with referring offices
- Maintain confidentiality in accordance with HIPAA
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- One year of customer service experience required
- Understanding of dental terminology
- Friendly, inviting, and professional personality and presence
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
- Previous oral surgery experience is a plus but not required
- Authorization to work in the United States, confirmed through Form I-9/E-Verify
Benefits
Comp & perks- Competitive Pay
- Bonus potential
- Annual Merit Reviews
- Paid Time Off
- 401k Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Medical (including Virtual Care), Dental and Vision Coverage
- Basic and Supplemental Life Insurance
- Short & Long-Term Disability
- Employee Assistance Program
- BLS/CPR Certification
- Career Path Advancement to Clinical or Management positions
- National Discount and Rewards Marketplace