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Scheduling Coordinator
Paradigm Oral Health. Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and through electronic communication .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient satisfaction and efficient appointment scheduling. Maintains confidentiality and professionalism while managing patient flow and office organization.
Highest-signal resume keywords
Customer Service ExperienceDental Terminology UnderstandingOrganizational SkillsAttention to DetailHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Chart PreparationBasic Office SkillsTypingFiling
Soft Skills
Friendly PersonalityInviting PresenceProfessionalism
Industry Keywords
Patient Flow ManagementConcierge-Level ServiceOral Surgery ExperienceConfidentiality
About the role
Key responsibilities & impact- Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and through electronic communication
- Greet patients and visitors immediately upon arrival
- Answer phones promptly
- Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
- Prepare daily schedules for each provider
- Prepare patient charts
- Manage patient flow to reduce wait times
- Assist patients as necessary
- Maintain a neat and orderly reception area
- Maintain professional relationships with referring offices
- Maintain confidentiality in accordance with HIPAA
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- One year of customer service experience required
- Understanding of dental terminology
- Friendly, inviting, and professional personality and presence
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
- Previous oral surgery experience is a plus but not required
- Must be authorized to work in the United States, as verified through E-Verify
Benefits
Comp & perks- Competitive Pay
- Bonus potential
- Annual Merit Reviews
- Paid Time Off
- 401k Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Medical (including Virtual Care), Dental and Vision Coverage
- Basic and Supplemental Life Insurance
- Short & Long-Term Disability
- Employee Assistance Program
- BLS/CPR Certification
- Career Path Advancement to Clinical or Management positions
- National Discount and Rewards Marketplace