Scheduling Coordinator

Paradigm Oral Health

. Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically .

Posted 10/23/2026full-timeLouisville • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing concierge-level support to patients and referring offices while maintaining confidentiality in accordance with HIPAA. Proficient in managing patient flow, scheduling appointments, and preparing patient charts to optimize operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceDental Terminology UnderstandingOrganizational SkillsAttention To DetailHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Chart PreparationBasic Office SkillsTypingFiling

Soft Skills

Friendly PersonalityProfessional PresenceInviting Attitude

Industry Keywords

Concierge-Level ServicePatient Flow ManagementOral Surgery ExperienceConfidentialityReception Area Maintenance

About the role

Key responsibilities & impact

Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
Greet patients and visitors promptly and courteously
Answer phone calls promptly
Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
Prepare a daily schedule for each provider
Prepare patient charts
Manage patient flow to reduce wait times
Assist patients as necessary
Maintain a neat and orderly reception area
Maintain professional relationships with referring offices
Maintain confidentiality in accordance with HIPAA
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
One year of customer service experience required
Understanding of dental terminology
Friendly, inviting, and professional personality and presence
Basic office skills such as typing and filing
Good organizational skills
Attention to detail
Must be authorized to work in the United States, as verified through E-Verify
Previous oral surgery experience is a plus but not required

Benefits

Comp & perks

Competitive Pay
Bonus potential
Annual Merit Reviews
Paid Time Off
401k Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Medical (including Virtual Care), Dental and Vision Coverage
Basic and Supplemental Life Insurance
Short & Long-Term Disability
Employee Assistance Program
BLS/CPR Certification
Career Path Advancement to Clinical or Management positions
National Discount and Rewards Marketplace