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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage patient flow efficiently while maintaining confidentiality in accordance with HIPAA. Proficient in scheduling, preparing patient charts, and maintaining a professional reception area.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingHIPAA ComplianceOrganizational SkillsDental Terminology Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Chart PreparationBasic Office SkillsAttention to DetailFinancial Responsibility Collection
Soft Skills
Friendly PersonalityProfessional PresenceGood Communication SkillsTeam Collaboration
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Patient Flow ManagementConcierge-Level Customer ServiceOral Surgery ExperienceConfidentiality
About the role
Key responsibilities & impact- Greet patients and visitors immediately upon arrival
- Answer phones promptly
- Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
- Prepare a daily schedule for each provider
- Prepare patient charts
- Manage patient flow to reduce patient wait time
- Collect patient financial responsibility
- Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
- Assist patients as necessary
- Maintain the reception area in a neat and orderly condition
- Maintain professional relationships with referring offices
- Maintain confidentiality in accordance with HIPAA
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- One year of customer service experience required
- Understanding of dental terminology
- Friendly, inviting, and professional personality and presence
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
- Previous oral surgery experience is a plus but not required
- Authorized to work in the United States, as verified through E-Verify
Benefits
Comp & perks- Medical (including Virtual Care), Dental, and Vision Coverage
- Employee Assistance Program (EAP)
- Uniforms/Scrubs provided
- Competitive pay
- Bonus potential
- Annual merit reviews
- 401(k) Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Basic and Supplemental Life Insurance
- Spouse and Child Life Insurance
- Paid Vacation (Starting at 2 weeks)
- 6 Annual Paid Holidays
- Long and Short Term Disability Plans