Scheduling Coordinator

Paradigm Oral Health

. Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication .

Posted 11/5/2026full-timeLongview • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills while managing patient interactions and scheduling efficiently. Proficient in maintaining confidentiality and understanding dental terminology to support patient care.

Highest-signal resume keywords

Customer Service ExperienceDental Terminology UnderstandingOrganizational SkillsBilingual in English and SpanishHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Chart PreparationBasic Office SkillsTypingFiling

Soft Skills

Friendly PersonalityAttention to DetailProfessional PresenceGood Communication Skills

Industry Keywords

Patient Flow ManagementConcierge Level ServiceReception Area MaintenanceConfidentiality

About the role

Key responsibilities & impact

Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
Greet patients and visitors immediately upon arrival with a friendly demeanor
Answer the phone promptly with a smile
Schedule appointments to optimize patient satisfaction, provider time and effective use of exam and treatment rooms
Prepare a daily schedule for each provider
Prepare patient charts
Manage patient flow to reduce patient wait time
Assist patients as necessary
Maintain the reception area in a neat and orderly condition
Maintain professional relationships with referring offices
Maintain confidentiality of all information in accordance with HIPAA
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
One year of customer service experience required
Understanding of dental terminology
Friendly, inviting, and professional personality and presence
Basic office skills such as typing and filing
Good organizational skills
Attention to detail
Bilingual in English and Spanish preferred
Authorized to work in the United States

Benefits

Comp & perks

Competitive Pay
Bonus potential
Annual Merit Reviews
Paid Time Off
401k Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Medical (including Virtual Care), Dental and Vision Coverage
Basic and Supplemental Life Insurance
Short & Long-Term Disability
Employee Assistance Program
BLS/CPR Certification
Career Path Advancement to Clinical or Management positions
National Discount and Rewards Marketplace