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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient insurance information and doctor schedules while ensuring compliance with HIPAA regulations. Possesses strong communication skills to effectively explain treatment plans and financial options to patients.
Highest-signal resume keywords
Patient Insurance ManagementCustomer Service ExperienceDental Terminology UnderstandingEffective Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Office SkillsTypingFilingTreatment Plan DevelopmentPayment Collection
Soft Skills
Attention to DetailLeadership SkillsProblem-Solving SkillsCross-Functional Collaboration
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HIPAA CompliancePatient ExperienceMedical ExperienceDental Experience
About the role
Key responsibilities & impact- Update and maintain patient insurance information
- Maintain doctor schedules to ensure efficient use of the doctor’s time
- Partner with the clinical team to ensure an excellent patient experience
- Adhere to deadlines and prioritize work against the patient schedule
- Collect patient payments effectively and professionally
- Understand doctor treatment recommendations and develop treatment plans from diagnoses
- Communicate treatment options and associated costs to patients
- Maintain confidentiality of all information in accordance with HIPAA
- Perform other related duties as assigned
- Serve as a trusted resource for patients by explaining treatment plans and guiding them through financial options
Requirements
What you’ll need- Highschool diploma or equivalent required
- One year of customer service experience required
- Medical or dental experience preferred
- Understanding of dental terminology
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
- Leadership and problem-solving skills
- Effective communication skills
- Ability to work cross functionally with other team members
- Authorized to work in the United States, as verified through E-Verify
Benefits
Comp & perks- Competitive Pay
- Bonus potential
- Annual Merit Reviews
- Paid Time Off
- 401k Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Medical (including Virtual Care), Dental and Vision Coverage
- Basic and Supplemental Life Insurance
- Short & Long-Term Disability
- Employee Assistance Program
- BLS/CPR Certification
- Career Path Advancement to Clinical or Management positions
- National Discount and Rewards Marketplace