Senior Help Desk Technician

Paragon Technology Group

. Provide full-range computer and systems support for user requests, multifunction devices, account permissions, and technical troubleshooting .

Posted 9/23/2026full-timeNorfolk • Virginia • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Help Desk support, particularly in a Microsoft Windows 10 environment, while managing user requests and technical troubleshooting. Holds a current Secret security clearance and Security+ certification, with a strong focus on operational resilience and effective communication across diverse personnel.

Highest-signal resume keywords

Help Desk SupportMicrosoft Windows 10Security+ CertificationSecret Security ClearanceTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingUser SupportAccount ManagementSystem MaintenanceInventory ManagementRemote SupportDesk-Side SupportTicketing ManagementHardware AdministrationSoftware Applications

Soft Skills

Interpersonal SkillsEffective CommunicationTeam-Oriented ApproachStrong Work EthicOperational Resilience

Tools & Technologies

Multifunction DevicesWindows OSDeployment-Kit ManagementHelp Desk Software

Certifications & Qualifications

Security+Cloud+GICSPSCCPGSECCASP+CCNP Security

Industry Keywords

DoD EnvironmentsOCONUS TravelCONUS TravelNIPRSIPRMilitary Staff ExperienceJoint Experience

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Provide full-range computer and systems support for user requests, multifunction devices, account permissions, and technical troubleshooting
Supervise a 5–7-person Help Desk cadre
Define General System maintenance scope and objectives
Manage Help Desk priorities and ticketing queues
Maintain, administer, back up, restore, report on, and perform general maintenance for hardware operating systems and software applications, primarily Windows OS, in DoD environments
Support on-call, after-duty-hours, holiday, staff-absence, and incident-response services
Manage access accounts and role-level privileges
Support end-user hardware, software, and application requirements through remote and desk-side engagement
Manage inventory, document inventory changes, implement hand-receipting processes, support deployment-kit management, and complete related documentation
Provide OCONUS and CONUS travel support approximately once or twice yearly

Requirements

What you’ll need

At least three (3) years’ experience providing Help Desk support
Experience providing remote and desk-side support in a Microsoft Windows 10-based environment
Current Secret security clearance required
Current Security+ certification with Cloud+, GICSP, SCCP, GSEC, CASP+, or CCNP Security
Bachelor’s Degree in a related area, which may be offset by additional experience
Strong interpersonal, oral, and written skills
Ability to communicate effectively with military, civilian, and contractor personnel at all levels
Strong work ethic and team-oriented approach
Operational resilience and ability to perform in a fast-paced, rapidly evolving environment
Preferred: at least two (2) years’ experience as a member of a senior military staff; joint experience
Preferred: at least two (2) years’ experience supporting NIPR and SIPR personnel account credentialing
TS/SCI eligibility preferred

Benefits

Comp & perks

OCONUS and CONUS travel roughly once or twice yearly, with trips lasting 3–10 days
On-call and after-duty-hours support scheduling, including holidays and staff absences