Paragon Technology Group

IT Support

• Provide full-range computer and systems support for user requests, multifunction devices, account permissions, and technical troubleshooting
• Supervise a 5–7-person Help Desk cadre
• Define General System maintenance scope and objectives
• Manage Help Desk priorities and ticketing queues
• Maintain, administer, back up, restore, report on, and perform general maintenance for hardware operating systems and software applications, primarily Windows OS, in DoD environments
• Support on-call, after-duty-hours, holiday, staff-absence, and incident-response services
• Manage access accounts and role-level privileges
• Support end-user hardware, software, and application requirements through remote and desk-side engagement
• Manage inventory, document inventory changes, implement hand-receipting processes, support deployment-kit management, and complete related documentation
• Provide OCONUS and CONUS travel support approximately once or twice yearly

Senior Help Desk Technician