Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account .

Posted 10/9/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing data center hardware and systems, with a strong focus on customer service and effective communication. Proficient in troubleshooting techniques and remote system connection tools, ensuring timely and professional support.

Highest-signal resume keywords

Data Center Hardware DiagnosisTroubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AnalysisDiagnostic AnalysisHardware RepairSoftware Error Log AnalysisRemote Problem AnalysisInventory ManagementField ReportingParts ManagementPhysical Inventory CountsOnsite Service Delivery

Soft Skills

ProfessionalismEffective CommunicationCustomer InteractionTeam CollaborationProblem-Solving

Tools & Technologies

Remote System Connection ToolsField Point Time-Reporting Utility

Certifications & Qualifications

CompTIA A+CompTIA Server+

Industry Keywords

OEM Data Center HardwareCustomer Background ScreeningPhysical Activity RequirementsService CallsGeographical Territory Management

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Provide timely, professional, and effective customer service
Perform remote problem analysis before arriving onsite; determine required parts and documentation
Perform cost-effective onsite service while maintaining professionalism and courtesy
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis techniques
Diagnose, troubleshoot, and repair data center hardware, servers, storage devices, storage area networks, and system configuration or compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess customer needs
Determine required parts and quantities; return bad or excess parts
Maintain daily and bi-yearly physical inventory counts
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings
Record activities using the Field Point time-reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods and perform physical activities including pulling, lifting, squatting, reaching, bending, and stooping
Ability to work at height, including using ladders, if required
Must pass customer background screenings and Park Place Technologies pre-employment screening
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, including trips up to 4+ hours one way by car

Benefits

Comp & perks

Own-vehicle travel expenses reimbursed
Full-time Monday–Friday schedule, 8am–5pm
After-hours on-call rotation participation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities