Park Place Technologies

Field Engineer

• Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account
• Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
• Service hardware, storage area networks, and system configurations across various OEM product lines
• Provide 24/7 response to customer issues and participate in the After Hours Support Team when assigned
• Provide timely, professional, and effective onsite technical customer support
• Perform remote problem analysis before arriving at customer sites and determine needed parts and documentation
• Perform cost-effective repairs and maintain professional customer interaction
• Communicate with customers and the customer support center during repairs and delays
• Analyze software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis techniques
• Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
• Use remote system connection tools for diagnosis, repair, and configuration changes
• Follow customer-specific repair procedures and assess current and future customer needs
• Determine parts and quantities, return faulty or excess parts, and maintain accurate inventory records
• Complete audit forms, email replies, timesheets, and expense reports
• Attend scheduled team meetings and record activities using the Field Point time-reporting utility
• Perform other duties as assigned

Explore Field Service Engineer at Park Place Technologies. Review requirements and application details.

Field Service Engineer

• Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account
• Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
• Service hardware, storage area networks, and system configurations across various OEM product lines
• Review machine logs internal to devices
• Provide first response to customer service requests after normal business hours when assigned
• Provide timely, professional, and effective onsite technical customer support
• Analyze and identify problems remotely before arriving at customer sites; determine needed parts and documentation
• Perform cost-effective service and maintain professional customer interactions
• Communicate with customers and the customer support center during repairs and delays
• Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
• Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
• Use remote system connection tools for diagnosis, repair, and configuration changes
• Follow customer-specific repair procedures
• Assess current and future customer needs based on system usage
• Determine needed parts and quantities, return bad or excess parts, and maintain accurate inventory records
• Complete audit forms, email replies, timesheets, and expense reports
• Attend team meetings and record activities using the Field Point time reporting utility
• Perform other duties as assigned