Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account .

Posted 10/12/2026full-timeReno • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing, troubleshooting, and repairing data center hardware and systems, while providing exceptional customer service and support. Proficient in using diagnostic tools and managing inventory for effective onsite repairs and maintenance.

Highest-signal resume keywords

Troubleshooting SkillsData Center Hardware RepairCompTIA A+ CertificationOEM Hardware CertificationsField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticHardware ServiceSoftware AnalysisTroubleshooting TechniquesData Center MaintenanceInventory ManagementRemote System Connection ToolsError Log AnalysisOnsite RepairsSystem Configuration

Soft Skills

Customer ServiceCommunicationProfessionalismTeam CollaborationProblem Solving

Tools & Technologies

Field Point Time Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Computer Hardware Certifications

Industry Keywords

Data CenterOEM HardwareCustomer SLAsService CallsField Support

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Deliver 24/7 data center maintenance support according to customer SLAs
Provide timely, professional, and effective customer service
Perform remote problem analysis before arriving onsite and determine needed parts and documentation
Perform cost-effective onsite repairs and maintain communication with customers and the customer support center
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Diagnose, troubleshoot, and repair data center hardware, storage area networks, and system configuration and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine needed parts and quantities, return bad or excess parts, and manage inventory counts
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings and record activities using the Field Point time reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods, pull, lift, squat, reach, bend, and stoop
Ability to work at height, including use of ladders
Must pass customer background screenings and Park Place Technologies pre-employment screening
Certification and OEM computer hardware certifications from major vendors such as Dell, IBM, and HP helpful
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, up to 4+ hours one way by car

Benefits

Comp & perks

Use of own vehicle with reimbursement for travel expenses
Full-time employment
Monday–Friday, 8am–5pm schedule
After-hours on-call rotation participation