Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account .

Posted 10/14/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing data center hardware, including servers and storage devices, while providing exceptional customer service and maintaining accurate inventory management. Proficient in troubleshooting and utilizing remote system connection tools for effective problem resolution.

Highest-signal resume keywords

Data Center Hardware DiagnosisTroubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticHardware RepairSoftware AnalysisTroubleshootingInventory ManagementRemote System ConnectionParts ManagementError Log AnalysisSystems ConfigurationCustomer Service

Soft Skills

ProfessionalismEffective CommunicationTimelinessCourtesy

Tools & Technologies

Field Point Time-Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+

Industry Keywords

OEM Data Center HardwareStorage Area NetworkService ContractsCustomer Background Screening

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Work Monday–Friday, 8am–5pm and participate in after-hours on-call rotation
Respond to customer service needs in a timely, professional, and effective manner
Perform remote problem analysis before arriving onsite; determine required parts and documentation
Perform cost-effective onsite service while maintaining professionalism and courtesy
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis
Diagnose, troubleshoot, and repair data center hardware, including mid- to high-end servers and storage devices
Troubleshoot storage area network, systems configuration, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine required parts and quantities based on service contracts
Return bad or excess parts and maintain accurate inventory counts, including bi-yearly physical counts
Complete audit forms, email replies, timesheets, and expense reports
Attend and participate in regularly scheduled team meetings
Record activities using the Field Point time-reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods and perform pulling, lifting, squatting, reaching, bending, and stooping
Ability to work at heights, including using ladders
Ability to pass customer background screenings and Park Place Technologies pre-employment screening
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, up to 4+ hours one way by car
English language proficiency implied by the English-language role description; no language requirement is explicitly stated

Benefits

Comp & perks

Use of own vehicle with reimbursement for travel expenses
Full-time employment
24/7 customer support operations
After-hours, on-call rotation participation
Professional development through exposure to new products/concepts and OEM hardware certifications
Potential OEM computer hardware certifications from major vendors such as Dell, IBM, and HP