Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account .

Posted 10/8/2026full-timeTaipei City • TaiwanSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in providing onsite technical support for OEM data center hardware, including diagnostics, troubleshooting, and repairs. Capable of maintaining effective customer interactions while managing on-call responsibilities and adhering to service level agreements.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceCompTIA A+ CertificationCompTIA Server+ CertificationCustomer Service ExcellenceField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticAnalytical SupportHardware RepairStorage Area Network ConfigurationTroubleshooting TechniquesOperating-System AnalysisInventory ManagementRemote System Connection ToolsParts ManagementAudit Form Completion

Soft Skills

Customer Needs FocusLeadershipCollaborationEffective CommunicationProblem-Solving

Tools & Technologies

Field Point Time-Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Hardware Certifications

Industry Keywords

OEM EquipmentData CenterTechnical SupportService Level AgreementsCustomer Background Screenings

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Service hardware, storage area networks, and system configurations across various OEM product lines
Provide 24/7 response to customer issues and participate in the After Hours Support Team when assigned
Provide timely, professional, and effective onsite technical customer support
Perform remote problem analysis before arriving at customer sites and determine needed parts and documentation
Perform cost-effective repairs and maintain professional customer interaction
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis techniques
Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine parts and quantities, return faulty or excess parts, and maintain accurate inventory records
Complete audit forms, email replies, timesheets, and expense reports
Attend scheduled team meetings and record activities using the Field Point time-reporting utility
Perform other duties as assigned

Requirements

What you’ll need

Minimum seven (7) years specific experience working with OEM data center hardware
Successful prior field experience
Solid technical aptitude
Understanding of different OEM equipment with the ability to grasp new products/concepts
Ability to work long and/or unusual hours while maintaining effectiveness and manage being on call 24/7
Demonstrated experience providing customer service and ability to put customer needs first
Proven ability to work independently while exhibiting leadership and collaboration when working with others
CompTIA A+ and Server+ required
Valid driver’s license and appropriate driving record based on position travel requirements
Ability to assume on-call status and respond according to service level agreements within assigned territory
Ability to maintain regular working hours assigned for site-specific assignments
Ability to lift 50 pounds, stand and walk for extended periods, and pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
Ability to perform active physical work involving walking, standing, squatting, bending, and driving for over 50% of the workday
Potential ability to work at height, including use of ladders
Ability to pass customer background screenings and Park Place Technologies pre-employment screenings
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, including up to 4+ hours one way by car
Preferred: certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, and HP
Preferred: bachelor's degree in a related field or equivalent experience

Benefits

Comp & perks

No explicit benefits or compensation extras stated
Full-time employment