Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account .

Posted 10/9/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing OEM data center hardware, utilizing strong troubleshooting skills and effective communication with customers. Capable of performing onsite and remote analysis while adhering to customer-specific procedures and maintaining accurate inventory management.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceStrong Troubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticHardware RepairSoftware AnalysisTroubleshootingData Center HardwareStorage Area NetworksSystems ConfigurationInventory ManagementRemote System Connection ToolsError Log Analysis

Soft Skills

Professional CommunicationCustomer ServiceTeam CollaborationProblem-SolvingAttention to Detail

Tools & Technologies

Field Point Time Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Computer Hardware Certifications

Industry Keywords

Field ServiceCustomer SupportOnsite ServiceAfter-Hours SupportPhysical Inventory Counts

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Work Monday-Friday, 8am-5pm, and participate in after-hours on-call rotation
Provide timely, professional responses to customer service needs
Perform remote problem analysis before arriving onsite and determine needed parts and documentation
Perform cost-effective onsite service while maintaining professionalism and courtesy
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis
Diagnose, troubleshoot, and repair data center hardware, storage area networks, and systems configuration and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine needed parts and quantities based on service-area contracts
Return defective or excess parts and maintain accurate inventory counts, including bi-yearly physical counts
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings and record activities using the Field Point time reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
Ability to drive for over 50% of the workday
Potential ability to work at height, including use of ladders
Must pass customer background screenings and Park Place Technologies pre-employment screening
Certification and OEM computer hardware certifications from vendors such as Dell, IBM, and HP helpful
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, up to 4+ hours one way by car

Benefits

Comp & perks

Own vehicle travel expenses reimbursed
Full-time employment
24/7 after-hours on-call rotation participation