Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account .

Posted 10/12/2026full-timeReno • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing data center hardware, including servers and storage devices, while providing exceptional customer service and support. Proficient in troubleshooting techniques and remote system diagnostics to ensure efficient problem resolution.

Highest-signal resume keywords

Data Center Hardware RepairTroubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationOEM Hardware Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticHardware ServiceDiagnostic AnalysisSoftware Error Log AnalysisTroubleshooting TechniquesRemote System Connection ToolsInventory ManagementCost-Effective ServiceField Point Time Reporting UtilityCustomer-Specific Repair Procedures

Soft Skills

Customer ServiceProfessional CommunicationTeam CollaborationProblem-Solving

Tools & Technologies

Storage Area NetworksSystem ConfigurationsDiagnostic Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Computer Hardware Certifications

Industry Keywords

Field ExperienceOnsite ServiceAfter-Hours SupportCustomer Background ScreeningHigh School DegreeBachelor's Degree

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Work Monday-Friday, 8am-5pm and participate in after-hours on-call rotation
Respond to customer service needs promptly and professionally
Perform remote problem analysis before arriving at customer sites and determine required parts and documentation
Perform cost-effective onsite service and maintain communication with customers and the customer support center
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating-system analysis techniques
Diagnose, troubleshoot, and repair data center hardware, including mid- to high-end servers and storage devices
Troubleshoot storage area networks, system configurations, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine required parts and quantities, return bad or excess parts, and manage inventory counts
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings and accurately record activities using Field Point time reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods and perform pulling, lifting, squatting, reaching, bending, and stooping
Ability to drive for over 50% of the workday
Potential ability to work at height, including use of ladders
Must pass customer background screenings and Park Place Technologies pre-employment screening
Must travel to client sites up to 75% of the time within a predetermined territory radius, up to 4+ hours one way by car
High School Degree required
Bachelor's degree in a related field or equivalent experience preferred
Certification and OEM computer hardware certifications from major vendors such as Dell, IBM, and HP helpful

Benefits

Comp & perks

Use of own vehicle with reimbursement for travel expenses
Full-time employment
Monday-Friday, 8am-5pm schedule
After-hours, on-call rotation participation
Professional development through exposure to new products and concepts
Potential OEM computer hardware certifications from major vendors such as Dell, IBM, and HP
Employer-paid pre-employment screening