Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account .

Posted 10/8/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing, troubleshooting, and repairing OEM data center hardware while providing exceptional customer service. Capable of performing physical tasks and managing on-call responsibilities effectively within a designated territory.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceCompTIA A+ CertificationCompTIA Server+ CertificationCustomer Service ExperienceField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic AnalysisSystems AnalysisTroubleshootingHardware RepairStorage Area Network ConfigurationError Log AnalysisRemote System Connection ToolsInventory ManagementPhysical Work CapabilityOnsite Technical Support

Soft Skills

Customer CommunicationLeadershipCollaborationTime ManagementProblem-Solving

Tools & Technologies

Field Point Time Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+ CertificationCompTIA Server+ CertificationOEM Vendor Certifications

Industry Keywords

OEM EquipmentData CenterService Level AgreementsCustomer Background ScreeningsPhysical Inventory Counts

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Service hardware, storage area networks, and system configurations across various OEM product lines
Respond to customer issues 24/7 and service equipment regardless of product training within the designated service area
Review machine logs internal to devices
Provide onsite technical customer support and timely, professional responses to customer service needs
Work shifts occurring at any time of day
Perform remote problem analysis before arriving at customer sites and determine required parts and documentation
Perform cost-effective repairs and maintain professional onsite conduct
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures
Assess current and future customer needs based on system usage
Determine required parts and quantities based on service contracts
Return defective or excess parts promptly
Maintain accurate daily and required inventory counts and perform bi-yearly physical inventory counts
Complete and return audit forms, email replies, timesheets, and expense reports
Attend regularly scheduled team meetings
Record activities using the Field Point time reporting utility
Perform other duties as assigned

Requirements

What you’ll need

Minimum five (5) years of specific experience working with OEM data center hardware
Successful prior field experience
Solid technical aptitude
Understanding of different OEM equipment and ability to learn new products and concepts
Ability to work long and/or unusual hours and manage being on call 24/7
Demonstrated customer service experience and ability to prioritize customer needs
Ability to work independently while exhibiting leadership and collaboration
CompTIA A+ certification required
CompTIA Server+ certification required
Valid driver’s license and appropriate driving record based on travel requirements
Ability to assume on-call status and respond according to service level agreements
Ability to maintain assigned regular working hours for site-specific assignments
Ability to lift 50 pounds and stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
Ability to perform active physical work for over 50% of the workday
Potential ability to work at height, including ladder use
Ability to pass customer background screenings and Park Place Technologies pre-employment screenings
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, including trips of up to 4+ hours one way by car
Preferred: certifications from major OEM computer hardware vendors such as Dell, IBM, or HP
Preferred: bachelor's degree in a related field or equivalent experience

Benefits

Comp & perks

Full-time employment
Remote Operations designation
After Hours Support Team participation opportunity
On-call support arrangements
Travel to client sites within the assigned territory