Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account .

Posted 10/14/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing, troubleshooting, and repairing data center hardware and storage devices while providing exceptional customer service and adhering to Service Level Agreements. Capable of performing remote analysis and managing inventory effectively within a designated service area.

Highest-signal resume keywords

Data Center Hardware RepairTroubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticSystems AnalysisHardware ServiceSoftware Error Log AnalysisRemote Problem AnalysisInventory ManagementParts ManagementConfiguration ChangesPhysical Task PerformanceCustomer-Specific Repair Procedures

Soft Skills

Customer ServiceProfessional CommunicationTeam CollaborationTime ManagementAdaptability

Tools & Technologies

Remote System Connection ToolsField Point Time Reporting Utility

Certifications & Qualifications

CompTIA A+CompTIA Server+

Industry Keywords

OEM Data Center HardwareService Level AgreementsOnsite SupportAfter-Hours On-Call RotationGeographical Territory Management

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Support customers according to Service Level Agreements
Respond promptly and professionally to customer service needs
Perform remote problem analysis before arriving onsite and determine required parts and documentation
Diagnose, troubleshoot, and repair data center hardware, storage devices, storage area networks, and system configuration or compatibility problems
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine parts and quantities, return defective or excess parts, and maintain inventory counts
Complete audit forms, email replies, timesheets, and expense reports
Participate in team meetings and accurately record activities using Field Point time reporting utility
Participate in after-hours on-call rotation and service all equipment within the designated service area

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods and perform active physical tasks including pulling, lifting, squatting, reaching, bending, and stooping
Ability to work at height, including use of ladders, if required
Must pass customer background screenings and Park Place Technologies pre-employment screening
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Able to travel to client sites up to 75% of the time within a predetermined territory radius, up to 4+ hours one way by car

Benefits

Comp & perks

Own vehicle required for travel; travel expenses reimbursed
Monday–Friday, 8am–5pm schedule
After-hours on-call rotation
Opportunity to participate in regularly scheduled team meetings
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities