Field Service Engineer

Park Place Technologies

. Provide onsite technical customer support to customers within a geographic territory or assigned account .

Posted 11/4/2026full-timeMexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in providing technical customer support for OEM data center hardware, including troubleshooting, diagnostics, and repair. Exhibits strong customer service skills and the ability to work independently while managing on-call responsibilities and adhering to service level agreements.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceCompTIA A+ CertificationCompTIA Server+ CertificationCustomer Service ExperienceTechnical Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingDiagnostic AnalysisSystems AnalysisHardware RepairStorage Area Network ConfigurationSoftware Error Log AnalysisParts Inventory ManagementField Point Time-Reporting UtilityRemote System Connection ToolsService Contract Compliance

Soft Skills

Customer Needs FocusLeadershipCollaborationProfessional ConductEffective Communication

Certifications & Qualifications

CompTIA A+CompTIA Server+

Industry Keywords

Onsite Technical SupportAfter Hours SupportService Level AgreementsOEM EquipmentField Experience

About the role

Key responsibilities & impact

Provide onsite technical customer support to customers within a geographic territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Service hardware, storage area networks, and system configurations across various OEM product lines
Provide 24/7 response to customer issues and service equipment regardless of product training within the designated service area
Review machine logs internal to devices
Provide first response to incoming customer service requests after normal business hours when assigned to the After Hours Support Team
Provide timely, professional, and effective responses to customer service needs
Work shifts occurring at any time of day
Analyze problems remotely before arriving at customer sites; determine required parts and documentation
Perform cost-effective service and maintain professional conduct onsite
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures
Assess current and future customer needs based on system usage
Determine required parts and quantities based on service contracts
Return defective or excess parts and maintain accurate inventory counts, including bi-yearly physical counts
Complete audit forms, email replies, timesheets, and expense reports
Attend regularly scheduled team meetings
Record activities using the Field Point time-reporting utility
Perform other duties as assigned

Requirements

What you’ll need

Minimum seven (7) years specific experience working with OEM data center hardware
Successful prior field experience
Solid technical aptitude
Understanding of different OEM equipment and ability to grasp new products/concepts
Ability to work long and/or unusual hours and manage being on call 24/7
Demonstrated customer service experience and ability to put customer needs first
Proven ability to work independently while exhibiting leadership and collaboration
CompTIA A+ and Server+ required
Valid driver’s license and appropriate driving record based on position travel requirements
Ability to assume an on-call status and respond according to service level agreements within the assigned territory
Ability to maintain regular working hours assigned for site-specific assignments
Ability to lift 50 pounds and stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
Ability to perform active work involving walking, standing, squatting, bending, and driving for over 50% of the workday
Potential requirement to work at height, including use of ladders
Ability to pass customer background screenings and Park Place Technologies pre-employment screenings
Bachelor's degree in a related field or equivalent experience preferred
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, including up to 4+ hours one way by car

Benefits

Comp & perks

Full-time employment
Potential participation in the After Hours Support Team
Opportunity to obtain certification and OEM computer hardware certifications from major vendors such as Dell, IBM, and HP are helpful