Field Service Engineer

Park Place Technologies

. Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account .

Posted 10/8/2026full-timeTokyo • JapanSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing onsite technical support for OEM data center hardware, including diagnostic analysis, troubleshooting, and repair. Capable of managing customer interactions effectively while maintaining a high level of service and professionalism.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceCompTIA A+ CertificationCompTIA Server+ CertificationCustomer Service ExperienceField Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic AnalysisTroubleshootingHardware RepairSystems ConfigurationError Log AnalysisRemote System Connection ToolsInventory ManagementCost-Effective ServiceTechnical SupportSystem Analysis

Soft Skills

Customer Needs FocusLeadershipCollaborationProfessional CommunicationIndependence

Tools & Technologies

Field Point Time Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Computer Hardware Certifications

Industry Keywords

OEM EquipmentData CenterTechnical SupportService Level AgreementsCustomer Background Screenings

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analytical support to customers within a geographic territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Service hardware, storage area networks, and system configurations across various OEM product lines
Review machine logs internal to devices
Provide first response to customer service requests after normal business hours when assigned
Provide timely, professional, and effective onsite technical customer support
Analyze and identify problems remotely before arriving at customer sites; determine needed parts and documentation
Perform cost-effective service and maintain professional customer interactions
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Diagnose, troubleshoot, and repair hardware, storage area network, systems configuration, and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures
Assess current and future customer needs based on system usage
Determine needed parts and quantities, return bad or excess parts, and maintain accurate inventory records
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings and record activities using the Field Point time reporting utility
Perform other duties as assigned

Requirements

What you’ll need

Minimum seven (7) years specific experience working with OEM data center hardware
Successful prior field experience
Solid technical aptitude
Understanding of different OEM equipment and ability to grasp new products/concepts
Ability to work long and/or unusual hours and manage being on call 24/7
Demonstrated customer service experience and ability to put customer needs first
Ability to work independently while exhibiting leadership and collaboration
CompTIA A+ and Server+ required
Valid driver’s license and appropriate driving record
Ability to assume on-call status and respond according to service level agreements within the assigned territory
Ability to maintain regular assigned working hours, if site-specific
Ability to lift 50 pounds and stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
Ability to work at height, including use of ladders
Ability to pass customer background screenings and Park Place Technologies pre-employment screenings
High School Degree required
Must be able to travel to client sites up to 75% of the time within a predetermined territory radius
Bachelor's degree in a related field or equivalent experience preferred
OEM computer hardware certifications from vendors such as Dell, IBM, and HP helpful

Benefits

Comp & perks

24/7 on-call availability and after-hours support participation
Full-time employment
Travel to client sites within the assigned territory