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Senior Technical Support Engineer – Level 3
Park Place Technologies. Provide advanced technical support services, including software deployments, specialized configurations and customizations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical support capabilities, including software deployment, troubleshooting, and customer problem resolution. Proficient in integrating and customizing software products while maintaining strong communication and collaboration with cross-functional teams.
Highest-signal resume keywords
Technical Support EngineeringMS WindowsRed Hat LinuxVMwareNetwork Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DeploymentTroubleshootingCustom Software ConfigurationGroovy ScriptingEntuity Customization
Soft Skills
Interpersonal CommunicationProblem ResolutionMentoring
Tools & Technologies
Helpdesk SystemInfrastructure Monitoring ToolsActive DirectoryLDAPSAMLSSO
Certifications & Qualifications
Bachelor's Degree in Computer NetworkingCCNAJNCIA
Industry Keywords
Network DevicesRoutersSwitchesLoad BalancersIT Technologies
Tech Stack
Tools & technologiesGroovyLinuxVMware
About the role
Key responsibilities & impact- Provide advanced technical support services, including software deployments, specialized configurations and customizations
- Run customer workshop sessions
- Work closely with Sales Account Managers and Solution Architects
- Mentor and guide others in resolving complex software operational issues
- Advise customers on configuring and using Park Place Technologies’ software products
- Troubleshoot and identify causes of customer software product problems
- Resolve customer problems and provide workarounds and software patches according to agreed service levels
- Log, escalate and track customer problems and queries through the Helpdesk system to completion
- Collaborate with Software Development Teams on customer problem resolution
- Engage with Sales and Pre-Sales Teams to support successful Proof of Concept trials
- Maintain current awareness of Park Place Technologies’ software products and relevant IT technologies
- Advise customers on integrating Entuity with Active Directory, LDAP, SAML and SSO
- Customize Entuity dashboards, reports and exports
- Develop customized Groovy scripts and Stormworks Statement configurations
- Issue customer licenses and device support software configurations or overrides as required
Requirements
What you’ll need- Bachelor’s degree required in a Computer Networking or Software related discipline
- Minimum of 5–7 years’ experience with MS Windows, Red Hat Linux and VMware
- 3–5 years’ Technical Support Engineer experience
- Knowledge of network technologies and device types, including routers, switches and load balancers
- Advanced understanding of IT technologies relevant to the operation of Entuity products and services
- Exceptional interpersonal, verbal and written communication skills
- Proven ability to work professionally to resolve customers’ technical issues
- Network device vendor certifications such as CCNA or JNCIA preferred
- Experience operating and/or supporting Infrastructure Monitoring tools preferred
Benefits
Comp & perks- Remote work option
- Hybrid work option
- Travel: 0%
- Reasonable accommodation available for applicants with disabilities