Virtual Banker

Park State Bank

. Provide personalized banking support through phone, video conferencing, chat, and email .

Posted 11/7/2026full-timeTwo Harbors • Minnesota • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in virtual communication tools and banking products while providing personalized support to clients. Capable of resolving client inquiries and complaints effectively while adhering to banking regulations and maintaining confidentiality.

Highest-signal resume keywords

Virtual Communication ProficiencyBanking Product KnowledgeProblem-Solving AbilitiesInterpersonal Communication SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Transactions ProcessingAccount MaintenanceClient Issue ResolutionSelf-Service Product EnrollmentTechnical Troubleshooting

Soft Skills

Attention to DetailAbility to MultitaskAdaptability in Fast-Paced EnvironmentConfidentiality MaintenanceCollaboration with Remote Teams

Tools & Technologies

Video Conferencing ToolsChat ApplicationsEmail Communication PlatformsVirtual Banking Platforms

Industry Keywords

Banking RegulationsFinancial ServicesContact Center ExperienceClient SupportCustomer Interaction Records

About the role

Key responsibilities & impact

Provide personalized banking support through phone, video conferencing, chat, and email
Assist clients with financial needs, inquiries, guidance, and banking solutions
Process routine transactions as needed
Demonstrate and support use of virtual banking platforms and applications
Troubleshoot online and mobile banking login problems and technical errors
Assist with account transfers, account maintenance, debit card inquiries, and self-service product enrollment
Use knowledge of banking products to meet productivity and quality standards
Investigate and resolve client complaints, issues, and inquiries
Collaborate with other departments to resolve complex client issues
Adhere to banking regulations, policies, and procedures
Maintain accurate records of client interactions, transactions, and issue resolutions
Contribute to continuous improvement of virtual banking processes
Meet or exceed quarterly goals established by the supervisor
Participate in bank training, including sales and service training
Rotate between locations and travel to regional branches as needed

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in a contact center environment
Previous experience in a banking or financial services role is an asset
Post-secondary education preferred but not required
Must be proficient in virtual communication tools, including video conferencing, chat, and email
Strong interpersonal and communication skills, both written and verbal
Knowledge of banking products, services, and regulatory compliance
Problem-solving abilities and attention to detail
Ability to work independently in a virtual environment and collaborate with a remote team
Must maintain confidentiality of customer information
Must have a valid driver’s license and reliable transportation
Must be able to exchange accurate information both orally and written in English
Must be able to meet deadlines, multitask, adjust priorities, and work in a fast-paced environment
Must be able to travel to branches within the region weekly
Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office
Must be able to frequently operate a computer and office productivity equipment

Benefits

Comp & perks

Willingly participates in bank training, including sales and service training
Flexible to any of our office locations
Opportunities to work with a community-friendly bank and contribute to continued growth and organizational success