Virtual Banker

Park State Bank

. Provide personalized banking support through phone, video conferencing, chat, and email .

Posted 11/7/2026full-timeDuluth • Minnesota • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in virtual communication tools and banking products while ensuring adherence to regulatory compliance. Capable of resolving client inquiries and complaints effectively, maintaining confidentiality, and contributing to continuous improvement in banking processes.

Highest-signal resume keywords

Virtual Communication Tools ProficiencyBanking Products KnowledgeRegulatory Compliance UnderstandingProblem-Solving AbilitiesStrong Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking SolutionsTransaction ProcessingAccount MaintenanceTechnical TroubleshootingClient Interaction Management

Soft Skills

Attention To DetailOrganizational SkillsInterpersonal SkillsAbility To Work IndependentlyAbility To Handle Stressful Situations

Tools & Technologies

Video Conferencing ToolsChat PlatformsEmail Communication

Industry Keywords

Banking RegulationsFinancial ServicesContact Center ExperienceClient Complaints ResolutionContinuous Improvement

About the role

Key responsibilities & impact

Provide personalized banking support through phone, video conferencing, chat, and email
Assist clients with financial needs, inquiries, guidance, and banking solutions
Process routine transactions as needed
Assist with transfers, account maintenance, debit card inquiries, and self-service product enrollment
Demonstrate and troubleshoot online and mobile banking platforms, including login problems and technical errors
Investigate and resolve client complaints, issues, and inquiries
Collaborate with other departments to resolve complex client issues
Ensure adherence to banking regulations, policies, and procedures
Maintain accurate records of client interactions, transactions, and resolutions
Contribute to continuous improvement of virtual banking processes
Meet or exceed quarterly goals established by the immediate supervisor
Rotate between locations and travel to regional branches as needed

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in a contact center environment
Previous experience in a banking or financial services role is an asset
Post-secondary education preferred but not required
Proficiency in virtual communication tools, including video conferencing, chat, and email
Knowledge of banking products, services, and regulatory compliance
Strong written and verbal communication skills
Problem-solving abilities and attention to detail
Ability to work independently and collaborate with a remote team
Ability to maintain confidentiality of customer information
Must be able to communicate accurately in English, orally and in writing
Must have a valid driver’s license and reliable transportation
Ability to travel to branches within the region weekly
Ability to work in person at Park State Bank offices in Minnesota
Ability to handle stressful situations and work in a fast-paced environment
Ability to meet deadlines, multitask, and adjust priorities
Strong organizational, analytical, communication, and interpersonal skills

Benefits

Comp & perks

Flexible work options across Park State Bank office locations
Bank training, including sales and service training
Opportunities for professional growth and development