Virtual Banker

Park State Bank

. Provide personalized banking support through phone, video conferencing, chat, and email .

Posted 11/7/2026full-timeGrand Rapids • Minnesota • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in virtual communication tools and a strong understanding of banking products and regulatory compliance, while effectively resolving client inquiries and maintaining confidentiality. Capable of working independently and collaboratively in a fast-paced environment, meeting deadlines and contributing to process improvements.

Highest-signal resume keywords

Virtual Communication Tools ProficiencyBanking Products KnowledgeRegulatory Compliance UnderstandingProblem-Solving AbilitiesStrong Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingTechnical TroubleshootingClient Inquiry ResolutionSelf-Service Product Enrollment

Soft Skills

Attention To DetailOrganizational SkillsInterpersonal SkillsAbility To Handle Stressful SituationsCollaboration Skills

Tools & Technologies

Video Conferencing ToolsChat PlatformsEmail Communication

Industry Keywords

Banking RegulationsFinancial ServicesContact Center ExperienceClient Complaints ResolutionConfidentiality

About the role

Key responsibilities & impact

Provide personalized banking support through phone, video conferencing, chat, and email
Answer client inquiries and provide guidance on banking products and services
Assist with account transfers, maintenance, debit card inquiries, and self-service product enrollment
Troubleshoot online and mobile banking login problems and technical errors
Investigate and resolve client complaints, issues, and inquiries
Collaborate with other departments to resolve complex client issues
Ensure compliance with banking regulations, policies, and procedures
Maintain accurate records of client interactions, transactions, and issue resolutions
Contribute to continuous improvement of virtual banking processes
Perform routine transaction processing duties as needed
Rotate between bank locations and travel to regional branches as required
Meet quarterly goals and participate in bank training

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in a contact center environment
Previous experience in a banking or financial services role is an asset
Post-secondary education preferred but not required
Proficiency in virtual communication tools, including video conferencing, chat, and email
Knowledge of banking products, services, and regulatory compliance
Strong written and verbal communication skills
Problem-solving abilities and attention to detail
Ability to work independently and collaborate with a remote team
Ability to maintain confidentiality of customer information
Must have a valid driver’s license and reliable transportation
Must be able to exchange accurate information both orally and written in English
Ability to handle stressful situations and work in a fast-paced environment
Ability to meet deadlines, multitask, and adjust priorities
Strong organizational, analytical, communication, and interpersonal skills

Benefits

Comp & perks

Flexible work arrangements across Park State Bank office locations
Bank training, including sales and service training
Opportunities to work with a growing organization committed to employee development and organizational success