Virtual Banker

Park State Bank

. Provide personalized banking support through phone, video conferencing, chat, and email .

Posted 11/7/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in virtual communication tools and banking products while providing personalized support to clients. Capable of resolving client inquiries and issues effectively while adhering to banking regulations and maintaining confidentiality.

Highest-signal resume keywords

Virtual Communication Tools ProficiencyBanking Products KnowledgeProblem-Solving AbilitiesStrong Written And Verbal Communication SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking SolutionsTransaction ProcessingClient Interaction ManagementTechnical TroubleshootingAccount MaintenanceSelf-Service Product EnrollmentQuality AssuranceMultitaskingAttention To DetailGoal Achievement

Soft Skills

CollaborationIndependenceConfidentialityAdaptabilityCustomer Service

Tools & Technologies

Video ConferencingChat ApplicationsEmail CommunicationVirtual Banking Platforms

Industry Keywords

Banking RegulationsFinancial ServicesContact Center ExperienceClient Complaints ResolutionContinuous Improvement

About the role

Key responsibilities & impact

Provide personalized banking support through phone, video conferencing, chat, and email
Assist clients with financial needs, inquiries, guidance, and banking solutions
Process routine transactions as needed
Demonstrate and support virtual banking platforms and applications
Troubleshoot online and mobile banking issues, including login problems and technical errors
Assist with transfers, account maintenance, debit card inquiries, and enrollment in self-service products
Investigate and resolve client complaints, issues, and inquiries
Collaborate with other departments to resolve complex client issues
Follow banking regulations, policies, and procedures
Maintain accurate records of client interactions, transactions, and issue resolutions
Contribute to quality assurance and continuous improvement of virtual banking processes
Meet or exceed quarterly goals established by the immediate supervisor
Rotate between branch locations and travel to regional branches as needed
Participate in bank training and sales and service training

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in a contact center environment
Previous experience in a banking or financial services role is an asset
Post-secondary education preferred but not required
Proficiency in virtual communication tools, including video conferencing, chat, and email
Strong written and verbal communication skills
Knowledge of banking products, services, and regulatory compliance
Problem-solving abilities and attention to detail
Ability to work independently and collaborate with a remote team
Ability to maintain confidentiality of customer information
Valid driver’s license and reliable transportation
Ability to travel to branches within the region weekly
Ability to exchange accurate information orally and in writing in English
Ability to work in a fast-paced environment, meet deadlines, multitask, and adjust priorities
Ability to work in an indoor office setting and remain stationary 50% of the time
Must be able to handle up to 20 lbs. of force frequently
Must be able to work in person at Park State Bank offices in Minnesota

Benefits

Comp & perks

Flexible work arrangements across Park State Bank office locations
Bank training, including sales and service training
Opportunities to contribute to continued growth and organizational success