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Guest Services Representative
Parks Hospitality Group. Greet guests warmly and assist them with check-in and check-out processes .
Posted 11/11/2026full-timeBurlington • North Carolina • United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on guest satisfaction, effective communication, and the ability to manage reservations and complaints in a hospitality environment.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsHotel Management SoftwareAbility To Stay Calm Under PressureFlexibility To Work Weekends
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProcessesCheck-Out ProcessesReservation ManagementComplaint ResolutionAdministrative Duties
Soft Skills
Friendly DemeanorPositive AttitudeProfessionalism
Tools & Technologies
Basic Computer Skills
Industry Keywords
HospitalityGuest Services
About the role
Key responsibilities & impact- Greet guests warmly and assist them with check-in and check-out processes
- Answer questions, provide local information, and assist with special requests
- Ensure guest requests are handled promptly and professionally
- Manage reservations, cancellations, and modifications
- Communicate with other departments to ensure guests’ needs are met
- Handle guest complaints and issues professionally and work toward resolutions
- Maintain an organized front desk area
- Assist with other administrative duties as needed
Requirements
What you’ll need- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication skills and a friendly, welcoming demeanor
- Ability to stay calm under pressure and address guest needs with a positive attitude
- Flexibility to work weekends, evenings, and holidays as required
- Basic computer skills
- Experience with hotel management software a plus
Benefits
Comp & perks- Immediate medical and dental benefits starting on your very first day for full-time team members
- Paid time off (PTO) for all team members
- Earn an extra $50–$150+ per month through performance incentives
- Cash awards for quarterly and/or annual performance ($250-$500)
- Heavily discounted room rates at brand hotels worldwide for you and your family
- Opportunities for personal and professional growth within Parks Hospitality Group