Operations Manager

Parks Hospitality Group

. Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction .

Posted 11/11/2026full-timeBurlington • North Carolina • United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and organizational skills in overseeing hotel operations, ensuring guest satisfaction, and maintaining compliance with safety and brand policies. Proficient in mentoring and training teams to deliver exceptional guest experiences.

Highest-signal resume keywords

Hotel Operations ExperienceSupervisory ExperienceLeadership SkillsOrganizational SkillsProperty Management Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Guest SatisfactionComplaint ResolutionTeam MentoringFeedback Addressing

Tools & Technologies

Property Management Systems

Industry Keywords

Guest ServicesBreakfast ServiceReputation ManagementSafety ComplianceHealth Compliance

About the role

Key responsibilities & impact

Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction
Lead efforts to deliver exceptional guest experiences by addressing feedback and resolving complaints
Participate in the hotel’s reputation management initiatives, ensuring positive reviews and feedback
Monitor staffing levels, schedules, and departmental performance
Maintain compliance with safety, health, and brand policies
Conduct regular inspections of rooms, public spaces, and facilities
Act as the primary point of contact for team members and guests in the absence of the General Manager
Mentor, train, and inspire front office and morning food service teams

Requirements

What you’ll need

2+ years of hotel operations experience, including supervisory roles
Strong leadership and organizational skills
Proficiency in property management systems

Benefits

Comp & perks

Immediate medical, vision, and dental benefits starting on your very first day
Generous bonus plan based on a percentage of annual base salary
401(k) plan, including a 50% company match on contributions up to 6% of annual salary
Paid time off (PTO), including bereavement leave and parental leave
Monthly fitness and health program, up to $120/month reimbursement
Monthly cell phone reimbursement
Heavily discounted room rates at brand hotels worldwide for you and your family
Opportunities for personal and professional growth within Parks Hospitality Group