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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, both in person and virtually, while effectively managing a high volume of inbound calls and orders. Proficient in Microsoft Office and capable of building sustainable relationships with customers and co-workers.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyInbound And Outbound Call ExperienceOrganizational SkillsSelf-Motivated
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Time ManagementProblem SolvingTeam Collaboration
Tools & Technologies
Infor
Industry Keywords
Customer SatisfactionSales Order EntryProfessional Customer SupportRelationship BuildingFast Paced Environment
About the role
Key responsibilities & impact- Provide customer service to internal and external customers
- Answer inquiries, resolve issues, and ensure customer satisfaction
- Enter sales orders received via phone, email, or sales representatives
- Communicate with customers regarding shipping, invoices, and back orders
- Provide professional customer support and handle complaints
- Develop product, technical, and territory knowledge
- Service and support existing accounts
- Provide appropriate solutions and alternatives to meet customer needs
- Build sustainable relationships with customers and co-workers
- Run daily and weekly reports
- Manage a large volume of inbound calls and orders
- Assist CSRs with order entry, phone calls, and reports
Requirements
What you’ll need- Strong customer service skills both in person and virtually
- Self-motivated and functions well independently as well as within a team
- Comfortable in fast paced environment
- Superior organizational and time management skills
- Microsoft Office experience
- Track record of high performance in fast paced environment
- Proven customer service experience
- Proficient with Microsoft Office products
- Inbound and outbound call experience
- Infor experience preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Optional voluntary benefits
- Employee Stock Ownership Plan (ESOP)
- 401K