Intake Navigator

Parkview Health

. Process intakes for behavioral health services under the direction of the Behavioral Health Central Intake Supervisor .

Posted 11/3/2026full-timeFort Wayne • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health intake processes, client assessment scheduling, and coordination of service authorizations while ensuring compliance with Federal and State regulations. Strong communication skills facilitate effective interactions with clients and referral sources.

Highest-signal resume keywords

Behavioral Health Intake ProcessingClient Assessment SchedulingService Authorization CoordinationFederal And State Regulations CompetencyMental Health Navigation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client InterviewsDemographic Information CollectionMedical Record DocumentationReferral ProcessingEligibility DeterminationMental Health Assessment UploadingLevel Of Need IdentificationTreatment Plan ManagementMedicaid Benefit Package LoadingGroup Home Admissions

Soft Skills

Verbal CommunicationWritten CommunicationIndependent Work AbilityService Excellence

Tools & Technologies

Microsoft SuiteKids TrackEPICIndiana Medicaid Website

Certifications & Qualifications

High School Diploma Or GEDDCS Background Check

Industry Keywords

Behavioral Health ServicesMental HealthSubstance AbuseInsurance BenefitsCommunity CorrectionsState HospitalsCare Team CoordinationParkview Standards Of Behavior

About the role

Key responsibilities & impact

Process intakes for behavioral health services under the direction of the Behavioral Health Central Intake Supervisor
Conduct client interviews and obtain demographic, insurance, medical, mental health, substance-use, and suicide-risk information
Document phone encounters in client medical records using a pre-built template
Navigate clients to appropriate providers and schedule initial assessments
Schedule interpreters as needed
Research medical records to ensure appropriate assessments are scheduled
Process incoming referrals from PPG, DCS, courts, Community Corrections, and state hospitals
Review referrals and determine eligibility based on treatment recommendations, insurance benefits, and geographic coverage
Coordinate service authorizations with payors and maintain authorization during the episode of care
Complete inbound and outbound calls for client interviews and assessment scheduling
Obtain mental health assessments and upload them to Kids Track for DCS review
Communicate with DCS Family Case Managers about referral status and updates
Identify state-determined Level of Need and load the correct Medicaid Rehab Option benefit package into EPIC
Work with clinical staff on Level of Need denials and resubmit assessments to the state
Obtain treatment plans and assessments for MRO benefit updates and upload them to the Indiana Medicaid website
Complete group home admissions and schedule initial assessments
Serve as the central point of contact for referral sources, care team members, administrative employees, and patients
Deliver quality performance and service excellence during each phone encounter while adhering to Parkview Standards of Behavior

Requirements

What you’ll need

Must be a high school graduate or the equivalent with GED
Two years of experience in a hospital access or mental health navigation department
Experience in a mental health or substance abuse setting preferred
Experience with Microsoft suite of products preferred
Must pass a DCS background check
Good verbal and written communication skills
Ability to work independently
Competency with Federal and State regulations

Benefits

Comp & perks

Full-time schedule, Monday–Friday, 8:30 a.m.–5:00 p.m.
40 hours per week
No weekends