Parkview Health

Supervisor

• Oversee customer services and community relations for internal and external wellness clients
• Oversee retail strategy and service delivery
• Oversee co-worker performance and process improvement initiatives
• Work with fellow leaders to carry out community well-being and health system initiatives
• Partner with the Manager to identify and implement employer clinic and well-being department goals
• Support and engage the larger team of community well-being co-workers, both internal and external

Explore EH Wellness Supervisor at Parkview Health. Review requirements and application details.

EH Wellness Supervisor

Navigator

• Conduct professional client interviews and obtain demographic, insurance, medical, mental health, and substance-use information
• Document phone encounters in client medical records using a pre-built template
• Navigate clients to appropriate providers and schedule initial assessments
• Schedule interpreters as needed
• Research medical records to ensure appropriate assessments are scheduled
• Process incoming referrals from internal and external sources
• Determine patient eligibility based on treatment recommendations, insurance benefits, and geographical coverage
• Coordinate service authorizations with payors and maintain authorization during the episode of care
• Complete inbound and outbound calls for client interviews and assessment scheduling
• Obtain mental health assessments and upload them to Kids Track for DCS review
• Communicate with DCS Family Case Managers regarding referral status and updates
• Identify state-determined Level of Need and load the correct Medicaid Rehab Option benefit package into EPIC
• Work with clinical staff on Level of Need denials and resubmit assessments to the state
• Obtain treatment plans and assessments for Medicaid Rehab Option benefit updates and upload them to the Indiana Medicaid website
• Complete group home admissions and schedule initial assessments
• Serve as the central point of contact for referral sources, care team members, administrative employees, and patients
• Deliver quality performance and service excellence during each phone encounter
• Adhere to Parkview Standards of Behavior

Explore Intake Navigator at Parkview Health. Review requirements and application details.

Intake Navigator

• Process intakes for behavioral health services under the direction of the Behavioral Health Central Intake Supervisor
• Conduct client interviews and obtain demographic, insurance, medical, mental health, substance-use, and suicide-risk information
• Document phone encounters in client medical records using a pre-built template
• Navigate clients to appropriate providers and schedule initial assessments
• Schedule interpreters as needed
• Research medical records to ensure appropriate assessments are scheduled
• Process incoming referrals from PPG, DCS, courts, Community Corrections, and state hospitals
• Review referrals and determine eligibility based on treatment recommendations, insurance benefits, and geographic coverage
• Coordinate service authorizations with payors and maintain authorization during the episode of care
• Complete inbound and outbound calls for client interviews and assessment scheduling
• Obtain mental health assessments and upload them to Kids Track for DCS review
• Communicate with DCS Family Case Managers about referral status and updates
• Identify state-determined Level of Need and load the correct Medicaid Rehab Option benefit package into EPIC
• Work with clinical staff on Level of Need denials and resubmit assessments to the state
• Obtain treatment plans and assessments for MRO benefit updates and upload them to the Indiana Medicaid website
• Complete group home admissions and schedule initial assessments
• Serve as the central point of contact for referral sources, care team members, administrative employees, and patients
• Deliver quality performance and service excellence during each phone encounter while adhering to Parkview Standards of Behavior

Open roles

EH Wellness Supervisor

Intake Navigator

Intake Navigator