Intake Navigator

Parkview Health

. Conduct professional client interviews and obtain demographic, insurance, medical, mental health, and substance-use information .

Posted 11/3/2026full-timeFort Wayne • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client interviews, mental health assessments, and navigating insurance and treatment options. Proficient in coordinating care and maintaining compliance with Federal and State regulations.

Highest-signal resume keywords

Client InterviewsMental Health AssessmentsInsurance NavigationMicrosoft Suite ProficiencyFederal And State Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic Information CollectionMedical Record DocumentationReferral ProcessingService Authorization CoordinationTreatment Plan ManagementLevel Of Need DeterminationMedicaid Rehab Option KnowledgeAssessment Scheduling

Soft Skills

Verbal CommunicationWritten CommunicationIndependent WorkService Excellence

Tools & Technologies

Kids TrackEPICIndiana Medicaid Website

Certifications & Qualifications

High School Diploma Or GEDDCS Background Check

Industry Keywords

Mental Health NavigationSubstance Abuse SettingHospital AccessCare Coordination

About the role

Key responsibilities & impact

Conduct professional client interviews and obtain demographic, insurance, medical, mental health, and substance-use information
Document phone encounters in client medical records using a pre-built template
Navigate clients to appropriate providers and schedule initial assessments
Schedule interpreters as needed
Research medical records to ensure appropriate assessments are scheduled
Process incoming referrals from internal and external sources
Determine patient eligibility based on treatment recommendations, insurance benefits, and geographical coverage
Coordinate service authorizations with payors and maintain authorization during the episode of care
Complete inbound and outbound calls for client interviews and assessment scheduling
Obtain mental health assessments and upload them to Kids Track for DCS review
Communicate with DCS Family Case Managers regarding referral status and updates
Identify state-determined Level of Need and load the correct Medicaid Rehab Option benefit package into EPIC
Work with clinical staff on Level of Need denials and resubmit assessments to the state
Obtain treatment plans and assessments for Medicaid Rehab Option benefit updates and upload them to the Indiana Medicaid website
Complete group home admissions and schedule initial assessments
Serve as the central point of contact for referral sources, care team members, administrative employees, and patients
Deliver quality performance and service excellence during each phone encounter
Adhere to Parkview Standards of Behavior

Requirements

What you’ll need

Must be a high school graduate or the equivalent with GED
Two years of experience in a hospital access or mental health navigation department
Experience in a mental health or substance abuse setting preferred
Experience with Microsoft suite of products preferred
Must pass a DCS background check
Good verbal and written communication skills
Ability to work independently
Competency with Federal and State regulations

Benefits

Comp & perks

Full-time, 40 hours per week
Monday-Friday schedule, 8:30-5:00
No weekends