Customer Success Manager

Passage Health

. Own the end-to-end customer onboarding process for a portfolio of customers .

Posted 9/30/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and relationship management, with a strong focus on driving customer engagement and satisfaction in the SaaS or healthcare technology sectors. Possesses exceptional organizational, project management, and communication skills to effectively navigate complex challenges and deliver high-quality customer experiences.

Highest-signal resume keywords

Customer OnboardingCustomer SuccessProject ManagementComplex Problem-SolvingSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Outstanding Communication SkillsOrganizational SkillsCritical ThinkingOwnership Mindset

Industry Keywords

Healthcare TechnologyCustomer EngagementCustomer RelationshipsProduct EnhancementsAutism Care

About the role

Key responsibilities & impact

Own the end-to-end customer onboarding process for a portfolio of customers
Ensure timely and seamless customer transitions
Proactively guide customers through challenges
Build and maintain relationships with customer stakeholders as a trusted advisor and point of contact
Monitor engagement, drive adoption, and surface issues early
Partner with Support to develop documentation and hands-on guidance for top-tier customers
Gather customer insights and feedback to shape product enhancements
Act as the customer’s voice within the team
Partner with Sales, Product, and Support to deliver a smooth, high-quality customer experience

Requirements

What you’ll need

3–5 years in Customer Success, Onboarding, Implementation, or a similar customer-facing role
Experience ideally in SaaS or healthcare technology
Track record of building lasting customer relationships and delivering outcomes
Complex problem-solving and critical-thinking ability
Ownership mindset and ability to work amid ambiguity
Curiosity about customers, the product, and the autism care space
Exceptional organizational and project-management skills
Ability to juggle multiple projects and competing priorities
Outstanding written and verbal communication skills
Ability to convey complex ideas clearly and effectively
Must answer whether employment visa sponsorship will be required now or in the future

Benefits

Comp & perks

Competitive salary
Equity
Healthcare benefits
Dental benefits
Vision benefits
Meaningful work helping children with autism
Outsized impact as an early employee
Fast-paced environment with substantive challenges