Passage Health

Customer Success Manager

• Own the end-to-end customer onboarding process for a portfolio of customers
• Ensure timely and seamless customer transitions
• Proactively guide customers through challenges
• Build and maintain relationships with customer stakeholders as a trusted advisor and point of contact
• Monitor engagement, drive adoption, and surface issues early
• Partner with Support to develop documentation and hands-on guidance for top-tier customers
• Gather customer insights and feedback to shape product enhancements
• Act as the customer’s voice within the team
• Partner with Sales, Product, and Support to deliver a smooth, high-quality customer experience