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Creator Community Manager
Passionfroot. Own the creator community strategy, including engagement, retention, advocacy, and creator satisfaction .
About the role
Key responsibilities & impact- Own the creator community strategy, including engagement, retention, advocacy, and creator satisfaction
- Build relationships with creators and understand their needs, motivations, and pain points
- Design and run creator onboarding, education, events, ambassador programs, and feedback forums
- Improve the end-to-end creator experience and reduce friction across the platform
- Gather and synthesize creator feedback and partner with Product, Support, and Operations to address key issues
- Create resources, communications, and playbooks that help creators succeed
- Monitor community health and creator sentiment using data and qualitative insights
- Develop scalable systems for creator communication, recognition, and support
- Partner with Marketing and Growth to spotlight creator success stories and strengthen community-driven growth
- Advocate internally for creators and ensure their perspective informs platform and business decisions
Requirements
What you’ll need- Experience in community management, creator partnerships, customer success, or a similar relationship-driven role
- Strong understanding of creator community engagement, trust, belonging, and recognition
- Ability to balance high-touch relationship building with scalable program design
- Excellent written and verbal communication skills
- Experience working cross-functionally with Product, Marketing, Support, and Operations
- Strong organizational skills and ability to manage multiple initiatives simultaneously
- Analytical mindset using data and creator feedback to drive improvements
- Empathy for creators and passion for helping them succeed
- Nice to have: experience at a creator economy, marketplace, media, or community-driven company
- Nice to have: familiarity with community platforms, creator tools, and engagement workflows
- Nice to have: experience launching community programs from the ground up
- Nice to have: background in creator support, audience development, or digital content ecosystems
Benefits
Comp & perks- Competitive compensation; salary commensurate with experience
- 100% employee health insurance coverage
- Fun team off-sites
- Latest Apple hardware