Customer Service Representative, Customer Experience

Patagonia

. Provide customer support by phone, chat, and email in a remote setting .

Posted 10/1/2026contractUnited StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving while navigating multiple software platforms. Capable of maintaining composure in high-pressure situations and adapting to a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal And Written CommunicationTechnical Proficiency In D365 And Microsoft SuitesAbility To Navigate Multiple PlatformsTyping Speed Of 30 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ProcessingIssue ResolutionTyping SpeedTechnical Proficiency

Soft Skills

Effective CommunicationAdaptabilityComposure Under PressureTeam CollaborationFeedback Acceptance

Tools & Technologies

D365Microsoft SuitesZoomMultiple Software Programs

Industry Keywords

Contact Center ExperienceRemote Customer SupportCustomer ExperiencePerformance FeedbackInclusive Workplace

About the role

Key responsibilities & impact

Provide customer support by phone, chat, and email in a remote setting
Flex between phone, email, and chat according to customer inquiry volume
Engage with customers while upholding Patagonia’s core values
Adhere to schedule, time, and attendance expectations
Partner with customers and Patagonia teams to resolve concerns and deliver the best experience
Navigate multiple software programs and systems throughout the day
Provide accurate information about products, customer orders, service guidelines, and company campaigns
Process orders, assist with returns and service orders, and address other customer service needs
Maintain high performance and communication with the supervisory team in a remote or hybrid environment
Participate periodically in in-person teambuilding activities
Complete virtual and in-person training
Work during operating hours, peak periods, and designated All-Hands-on-Deck days

Requirements

What you’ll need

1+ years’ experience working in a customer service environment
Contact/Call Center experience preferred
Proven ability to deliver excellent customer experiences
Effective verbal and written communication skills
Experience navigating and resolving complex customer issues while maintaining composure
Technical proficiency managing multiple platforms while using a keyboard and phone simultaneously
Ability to navigate browsers and use D365, Microsoft Suites, and Zoom
Ability to provide customer service via phone, chat, and email
Minimum typing speed of 30 words per minute, assessed through a skills assessment
Ability to accept performance feedback and identify professional growth opportunities
Ability to adjust behaviors for success in an inclusive workplace
Minimum internet connection speed of 100Mbps
Patagonia-provided computer connected directly to the firewall with latest firmware installed
Patagonia computer must be within 100 feet of the router; Wi-Fi and cellular data are not allowed
Private workspace capable of accommodating two 24” monitors and associated equipment
Private space where others cannot hear calls or observe screens
Personal smartphone required for two-factor authentication
Must use Patagonia-provided wired headphones
Ability to work the specified schedule, rotate shifts, and work alternative shifts as needed
Must be able to work during peak business periods
Must be able to attend onsite trainings or meetings in the hub location when required

Benefits

Comp & perks

$25 per pay period for home office supply stipend
Patagonia-provided computer equipment, two 24” monitors, associated cables, up to 25’ ethernet cable, and wired headphones
Paid time off, with limited availability during peak periods and All-Hands-on-Deck days
Training provided virtually and in person
Optional company-sponsored activism activities
In-person teambuilding activities