Patagonia

Customer Support

• Provide customer support by phone, chat, and email in a remote setting
• Flex between phone, email, and chat according to customer inquiry volume
• Engage with customers while upholding Patagonia’s core values
• Adhere to schedule, time, and attendance expectations
• Partner with customers and Patagonia teams to resolve concerns and deliver the best experience
• Navigate multiple software programs and systems throughout the day
• Provide accurate information about products, customer orders, service guidelines, and company campaigns
• Process orders, assist with returns and service orders, and address other customer service needs
• Maintain high performance and communication with the supervisory team in a remote or hybrid environment
• Participate periodically in in-person teambuilding activities
• Complete virtual and in-person training
• Work during operating hours, peak periods, and designated All-Hands-on-Deck days

Customer Service Representative, Customer Experience