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Senior Business Systems Analyst
Patch My PC. Drive the design, optimization, and scalability of business systems and operational processes .
About the role
Key responsibilities & impact- Drive the design, optimization, and scalability of business systems and operational processes
- Translate strategic objectives into scalable solutions across Salesforce, HubSpot, and the broader technology ecosystem
- Partner with the Salesforce Administrator on declarative platform changes
- Partner with engineering and QA on custom development and Salesforce-HubSpot integration work
- Work with stakeholders to understand business objectives, operational challenges, and system needs
- Facilitate discovery sessions, workshops, and process reviews
- Gather, document, and validate business requirements
- Translate requirements into user stories, functional specifications, process maps, and acceptance criteria
- Analyze existing processes and recommend scalable improvements
- Design solution architectures, future-state process flows, object models, data structures, automation approaches, and integration requirements
- Assess impacts of changes on processes, integrations, data, reporting, and user experience
- Coordinate initiatives through planning, prioritization, stakeholder alignment, release validation, and change management
- Support project planning, risk identification, dependency management, user acceptance testing, and release validation
- Define business metrics and reporting requirements with data teams
- Own data quality and integrity requirements for system changes
- Establish documentation standards and participate in solution governance
- Identify opportunities to improve operational maturity, efficiency, automation, and AI-enabled GTM performance
- Partner with Revenue Operations, Sales, Customer Success, Marketing, Finance, Product, and Engineering teams
- Report to the Director of Revenue Operations
Requirements
What you’ll need- 10+ years of experience as a Business Systems Analyst, Business Analyst, Solutions Analyst, or similar role
- Experience designing and implementing solutions across Salesforce and HubSpot, including building and maintaining integrations between the two
- Strong business process analysis and process design expertise
- Experience working within a shared delivery model, partnering with a dedicated platform administrator and/or engineering team rather than owning end-to-end build
- Experience gathering and documenting complex business requirements
- Experience writing user stories, acceptance criteria, and functional specifications
- Strong understanding of system integrations, data management, and process automation
- Ability to communicate effectively with executives, business users, and technical teams
- Strong analytical and problem-solving skills
- Ability to navigate ambiguity and independently drive outcomes
Benefits
Comp & perks- 401k match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%
- Medical, dental, and vision coverage; Patch My PC covers 99% of premiums for both team members and dependents
- FSA/HSA
- Fertility benefits
- Parental leave
- Paid-time off (PTO)
- Volunteer leave
- Charitable donation matching
- Tuition reimbursement
- Gym membership reimbursement
- Internet stipend
- Pet insurance