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Business Analyst

• Drive the design, optimization, and scalability of business systems and operational processes
• Translate strategic objectives into scalable solutions across Salesforce, HubSpot, and the broader technology ecosystem
• Partner with the Salesforce Administrator on declarative platform changes
• Partner with engineering and QA on custom development and Salesforce-HubSpot integration work
• Work with stakeholders to understand business objectives, operational challenges, and system needs
• Facilitate discovery sessions, workshops, and process reviews
• Gather, document, and validate business requirements
• Translate requirements into user stories, functional specifications, process maps, and acceptance criteria
• Analyze existing processes and recommend scalable improvements
• Design solution architectures, future-state process flows, object models, data structures, automation approaches, and integration requirements
• Assess impacts of changes on processes, integrations, data, reporting, and user experience
• Coordinate initiatives through planning, prioritization, stakeholder alignment, release validation, and change management
• Support project planning, risk identification, dependency management, user acceptance testing, and release validation
• Define business metrics and reporting requirements with data teams
• Own data quality and integrity requirements for system changes
• Establish documentation standards and participate in solution governance
• Identify opportunities to improve operational maturity, efficiency, automation, and AI-enabled GTM performance
• Partner with Revenue Operations, Sales, Customer Success, Marketing, Finance, Product, and Engineering teams
• Report to the Director of Revenue Operations

Senior Business Systems Analyst