Account Manager II

Pathward

. Cultivate and maintain strong relationships with partners in the BaaS services sector .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $100,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner relationship management and customer service within the BaaS services sector, effectively navigating complex regulatory environments while delivering tailored solutions to meet partner needs.

Highest-signal resume keywords

Partner Relationship ManagementCustomer Service AcumenCreative Problem-SolvingRegulatory NavigationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Rapport-BuildingCommunication SkillsCreative ThinkingMaturityAbility to Balance Multiple Objectives

Certifications & Qualifications

Bachelor's Degree or Equivalent Education

Industry Keywords

BaaS ServicesPayments IndustrySLA StandardsPartner Monitoring MetricsRisk Management

About the role

Key responsibilities & impact

Cultivate and maintain strong relationships with partners in the BaaS services sector
Communicate partner issues and ensure partner executive teams are aware of issues
Serve as the primary operational day-to-day point of contact for partner inquiries, concerns, and service requests
Provide customer-focused delivery for Pathward’s partners
Understand partner goals and develop tailored solutions to meet their needs
Collaborate with cross-functional teams to evaluate, design, and implement new programs and services
Provide consultative, results-oriented support and guidance throughout implementation
Demonstrate subject-matter expertise of program requirement documents and add-on features
Champion partner needs and advocate for their success within the organization
Proactively address issues and challenges to exceed partner expectations
Review partner monitoring metrics to identify potential gaps and remediation needs
Meet or exceed SLA standards to foster speed to market and partner satisfaction
Navigate a complex regulatory environment
Manage complex partner portfolios
Assess and manage risk in a dynamic environment
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent education and work experience
Typically, 3+ years with bachelor's or equivalent
Creative thinking and problem-solving abilities
Rapport-building and communication skills with diverse partners and management
Customer service acumen and ability to advocate for the partner
Ability to understand partners and their position in the payments industry
Maturity to work within and contribute to an expanding organization
Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives
Ability to enable fast solutions for partner ideas and concerns
Meet or exceed team and organizational goals as outlined by leadership

Benefits

Comp & perks

Annual performance-based incentive opportunity
Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Comprehensive benefits package for eligible employees