Pathward

Vice President

• Lead a line of business partnering with Financial Institutions to provide prepaid cards sold in their branches
• Develop and execute growth strategies, tactics, and action plans
• Lead business development, partnerships, and relationship management
• Develop and execute sales, relationship management, and retention strategies
• Oversee and manage sales and relationship individual contributors
• Establish and manage KPIs and objectives aligned with strategic initiatives
• Forecast sales and retention opportunities through pipeline and analytics reporting
• Report to senior management on sales and retention progress
• Represent the business at industry events, conferences, workshops, social media campaigns, trade shows, and expositions
• Develop lead acquisition and Sales Agent strategies with Marketing
• Negotiate contracts in line with Legal direction
• Participate in annual budget planning and monthly financial reviews
• Partner with product management, Client Success, Marketing, and stakeholders to improve products, technology, and services
• Provide coaching, support, and staff development
• Perform other duties as assigned

VP, FI Solutions

Risk

• Lead the High-Risk Customer Review team and oversee day-to-day execution, quality, and performance of enhanced due diligence reviews across retail, commercial, prepaid/issuing, and Banking-as-a-Service partnerships
• Directly manage and develop analysts performing EDD reviews; set performance expectations, coach team members, and complete performance feedback processes
• Own daily operations and workload planning, including intake, assignment, prioritization, and capacity planning, to meet SLA timeframes
• Establish and monitor timeliness, productivity, and quality metrics and drive corrective actions
• Oversee case assignment and status management; remove blockers and coordinate rework for quality issues
• Lead quality control and sampling for completed EDD reviews; identify root causes and implement training and process improvements
• Maintain and refine procedures, process flows, templates, and job aids; communicate and ensure consistent adoption of changes
• Partner with first-line business units and internal stakeholders to obtain customer information and documentation
• Manage escalations involving financial crime red flags and unusual activity, including appropriate risk decisions, documentation, and SAR investigation referrals
• Recommend process enhancements, tooling opportunities, and risk-based approaches to improve EDD/HRC program defensibility and efficiency
• Report on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns
• Coordinate audit, compliance testing, and exam support, including evidence gathering, response drafting, and remediation of findings
• Lead or support ad hoc projects and initiatives as assigned

Manager, BSA High Risk Customer Reviews

QA Engineer

• Support execution, consistency, and continuous improvement of the 2LoD Financial Crimes quality assurance program across BSA/AML, Sanctions, and Fraud
• Perform quality checks of analyst work for consistency and adherence to QA standards and procedures
• Provide coaching, technical guidance, and on-the-job training to QA Analysts
• Support calibration activities and consistency in QA review outcomes
• Review deficiencies, observations, and issues for appropriateness, completeness, and severity
• Validate issue remediation and review closure evidence
• Support QA reporting, metrics, and management updates
• Perform complex and high-risk QA reviews of 2LoD Financial Crimes processes
• Evaluate accuracy, completeness, risk-based judgments, internal standards, and regulatory alignment
• Evaluate the quality of 2LoD oversight, including issue identification, escalation, and resolution
• Identify and escalate recurring issues, trends, potential control weaknesses, and root causes
• Assist with QA methodologies, test scripts, defect taxonomies, and scoring frameworks
• Differentiate 1LoD execution errors from 2LoD oversight deficiencies
• Identify opportunities to standardize oversight practices, improve documentation and governance, and use data analytics to detect anomalies or inconsistencies

Senior Financial Crimes Quality Assurance (QA) Analyst

• Execute the quality assurance program focused on Second Line of Defense Financial Crimes activities across BSA/AML, Sanctions, and Fraud
• Perform detailed QA reviews of 2LoD casework, memos, and decisions for accuracy, completeness, risk-based judgment, and regulatory alignment
• Evaluate the quality of 2LoD oversight, including issue identification, escalation, and resolution
• Identify inconsistencies in decision-making and gaps in challenge or governance
• Conduct horizontal reviews across 2LoD outputs to identify systemic weaknesses, ineffective challenge, missed escalation opportunities, and policy-interpretation inconsistencies
• Develop insights into emerging risks and control blind spots within 2LoD
• Document QA findings, root causes, impacts on risk management, and severity ratings
• Track and validate remediation of identified Compliance issues
• Provide independent challenge within the 2LoD function
• Support regulatory exams by demonstrating the effectiveness and rigor of 2LoD oversight and QA practices
• Identify opportunities to standardize oversight practices, enhance documentation and governance protocols, and use data analytics to identify anomalies or inconsistencies

Financial Crimes QA Analyst I

• Execute the quality assurance program focused on Second Line of Defense (2LoD) Financial Crimes activities across BSA/AML, Sanctions, and Fraud
• Perform detailed QA reviews of 2LoD casework, memos, and decisions for accuracy, completeness, risk-based judgment, and regulatory alignment
• Evaluate the quality of 2LoD oversight, including issue identification, escalation, and resolution
• Independently assess complex or ambiguous matters and determine whether risk-based decisions are adequately supported and documented
• Provide subject matter expertise and guidance to peers on QA standards, regulatory expectations, and review methodology
• Document QA findings, gaps, root causes, and impacts on risk management effectiveness
• Assign severity ratings based on risk exposure and regulatory implications
• Engage stakeholders to resolve findings, evaluate corrective action plans, and validate remediation effectiveness
• Provide independent challenge within the 2LoD function
• Support regulatory exams by demonstrating the effectiveness and rigor of 2LoD oversight and QA practices

Financial Crimes QA Analyst II

General Counsel

• Provide legal support for data privacy, data protection, and cybersecurity programs, including procedures, training, and guidance
• Monitor and assess internal data protection policies and procedures
• Assist with data subject access requests and security incidents
• Advise business line partners on data protection and privacy laws, compliance, and information security best practices
• Support regulatory change management in the financial services industry
• Provide updates and guidance on the impact of new and changing laws
• Review, prepare, adapt, and negotiate vendor, client, third-party, sub-processor, technology, and licensing agreements
• Draft and negotiate data protection contractual clauses
• Ensure appropriate language when Pathward acts as a data controller or data processor
• Advise on agreements, risk mitigation, and compliance with company policies and legal regulations
• Engage with stakeholders across IT, Information Security, People & Culture, Treasury, and other business lines
• Perform other legal support duties assigned by the Deputy General Counsel and Chief Privacy Officer

Senior Legal Counsel VP – Vendor Contracts, Privacy

Paralegal

• Draft, review, and negotiate financing documents and third-party contracts, consulting attorneys as needed
• Review, redline, and manage template agreements, including NDAs, online banking agreements, ACH service agreements, and wind-down letters
• Review and approve loan closing packages for funding
• Review marketing materials, disclosures, customer communications, and new product initiatives for legal and regulatory considerations
• Support attorneys with legal documentation and contract administration
• Partner with business teams to gather information, identify issues, and facilitate efficient legal review
• Manage and coordinate responses to subpoenas and other legal process requests
• Provide litigation and bankruptcy support, including document collection, matter tracking, collections, and records management
• Assist with management of legal matters, including maintaining case files, tracking deadlines, and supporting reporting requirements
• Support Legal and Compliance technology, processes, tools, and procedures
• Assist with third-party risk management, vendor contracting, and related governance activities
• Provide first-level end-user technical support for key legal department systems and introductory end-user training
• Create and collaborate with the Legal team on department presentations, focus meetings, and related requests
• Assist with project management and process improvement efforts
• Support broader legal operations responsibilities, including regulatory examinations, audits, and compliance initiatives
• Advance Legal Operations initiatives, including process optimization, technology enablement, knowledge management, and department scalability
• Perform other duties as assigned

Senior Paralegal

Advisor

• Assist with risk and control consultation on new, existing, and changed processes
• Facilitate alignment among policies, program standards, work procedures, and external guidelines
• Identify gaps and help drive corrective action
• Identify and monitor operational and strategic risks and associated Key Risk Indicators
• Identify and implement controls and procedures to mitigate risks
• Serve as liaison for internal and external audit support requests
• Translate control deficiencies into action plans
• Contribute to governance practices aligned with risk and compliance frameworks
• Monitor and escalate open issues and findings to stakeholders, including senior management
• Remain current on regulatory policy, program standards, and work procedures
• Perform other duties as assigned

Business Controls Advisor

Payroll

• Process bi-weekly payrolls for specific employee groups, reconcile payroll, and validate confirmed reports
• Monitor approved time sheets and ensure valid data transfers to and from the payroll service
• Maintain employee payroll records, including status changes, tax withholdings, benefit deductions, and time off accruals
• Research and resolve employee inquiries regarding pay, taxes, deductions, direct deposit, garnishments, and leave-related payroll impacts
• Compute severance and vacation payout amounts
• Assist with payroll tax activities, including tax notice research, agency correspondence, account reconciliations, and payroll tax reporting support
• Develop ad hoc payroll, financial, and operational reports
• Prepare general ledger journal entries and reconciliations
• Administer system interfaces with general ledger, payroll, benefits, and timekeeping applications
• Process garnishment and special payroll deduction calculations in compliance with applicable requirements
• Review changes for authorization and compliance with federal, state, and local regulations
• Assist with leave of absence payroll processing and validate benefit deductions, arrears balances, and payroll impacts
• Record payroll invoices into the accounts payable system
• Support internal and external audits by preparing payroll documentation and responding to information requests
• Maintain procedures, desk guides, and documentation

Payroll Administrator

People Operations

• Lead a team responsible for People & Culture technology, operations, analytics, and enablement
• Lead the strategy, governance, delivery, and continuous improvement of People & Culture technology, operations, and enablement programs
• Serve as the enterprise leader for P&C systems, data and analytics, process optimization, automation, AI-enabled workforce solutions, and People operations infrastructure
• Partner with P&C leadership, technology teams, and external vendors to develop scalable and secure solutions
• Develop and execute the enterprise P&C technology roadmap
• Report to and partner with the Executive Vice President, Chief People & Culture Officer on key initiatives, outcomes, and organizational priorities
• Lead governance, optimization, security, and continuous improvement of P&C technology platforms, including HRIS, talent, recruiting, learning, performance, rewards, and workforce planning solutions
• Ensure P&C systems, processes, and data practices comply with regulatory, privacy, security, risk, and internal control requirements
• Design and improve end-to-end P&C processes, workflows, service delivery models, and operating metrics
• Drive operational excellence through standardization, simplification, automation, and process redesign
• Establish workforce data quality, governance, reporting, dashboards, and analytics
• Translate workforce insights into talent, organizational, and business recommendations
• Identify and implement automation, AI, and digital solutions to improve productivity, decision-making, and employee experience
• Lead cross-functional transformation, adoption, and change management efforts
• Lead and develop team members, manage vendor relationships, and oversee project prioritization, budgets, contracts, and implementation activities
• Perform other duties as assigned

AVP, People & Culture Technology and Enablement

Financial Crime

• Lead a team of investigators responsible for reviewing, investigating, and resolving complex and high-risk financial crime matters across AML, Sanctions, and Fraud
• Manage intake, assignment, workload capacity, coverage, and resolution of complex investigations
• Serve as the day-to-day escalation point for urgent and high-severity matters
• Apply escalation and routing criteria for repeat SAR subjects, continuing activity, and examiner-, audit-, or enforcement-referred matters
• Identify emerging typologies, thematic issues, and potential control gaps, escalating them with analysis and recommendations
• Directly manage Complex Investigations Analysts, including hiring, performance management, coaching, and talent development
• Review and challenge investigative analyses, conclusions, SAR/no-SAR determinations, SAR narratives, CARs, and documentation
• Oversee QC/QA feedback, remediation, and analyst calibration
• Support 314(a)/314(b), OFAC, and PEP-related investigative activity
• Execute investigative standards, methodologies, and governance frameworks
• Monitor and report inventory, aging, timeliness, SAR volumes, and quality metrics to BSA/AML leadership
• Support root cause analysis, remediation, regulatory examinations, internal audit, and validation efforts
• Maintain examiner-ready case artifacts and update procedures, desktop procedures, and checklists
• Partner with Sanctions Operations, Fraud Operations, Compliance Advisory, Legal, and Technology on sensitive matters
• Provide investigative support and coaching to product-aligned SAM, Fraud, and Sanctions teams

Manager, Complex Investigations Unit – BSA/AML & Sanctions Operations

Full-stack Engineer

• Develop flexible, maintainable solutions using guidelines, requirements, and standard practices
• Solve development problems through good design and practical experience
• Review, modify, enhance, and maintain existing systems
• Fix issues, remediate security vulnerabilities, and improve system performance
• Participate in planning and user story analysis
• Provide feedback and demonstrate understanding of user requirements
• Implement technical solutions based on solid design principles and best practices
• Participate in and follow software development processes and procedures
• Document software changes, best practices, and standards
• Keep current with tools, technology, programming best practices, and industry standards through training and development
• Perform other duties as assigned

Senior Software Engineer, Appian Group

• Develop flexible, maintainable solutions using guidelines, requirements, and standard practices.
• Solve development problems through good design and practical experience.
• Review, modify, enhance, and maintain existing systems by fixing issues, remediating security vulnerabilities, and improving system performance.
• Participate in planning and user story analysis by providing feedback and demonstrating understanding of user requirements.
• Assist in solving business problems by implementing technical solutions based on solid design principles and best practices.
• Actively participate in and follow software development processes and procedures.
• Document software changes, best practices, and standards.
• Keep up to date with current and future changes in tools, technology, programming best practices, and industry standards through training and development opportunities.
• Perform other duties as assigned.

Software Engineer II, Appian Group

Analyst

• Serve as the primary escalation point for complex OFAC screening alerts involving customers, transactions, and counterparties
• Conduct advanced investigations of escalated potential matches using customer information, transaction patterns, beneficial ownership structures, and identifying details
• Perform enhanced due diligence research using internal systems, public records, commercial databases, and specialized investigative resources
• Review and approve complex false-positive dispositions and ensure supporting documentation meets quality standards
• Make final determinations on confirmed matches and true-positive hits, coordinating required actions with the BSA Officer and senior management
• Monitor the escalation queue and provide coverage during high-volume periods to meet regulatory deadlines
• Monitor OFAC list updates and sanctions program changes and ensure timely rescreening
• Coordinate blocked property reporting and rejected transaction documentation for submission to OFAC
• Contribute to sanctions program enhancements and long-term strategy
• Provide subject-matter expertise and guidance to junior Analysts
• Coordinate with operations, relationship management, and customer-facing staff on escalated matters
• Lead or participate in team meetings and trainings
• Perform other duties as assigned

OFAC Sanctions Screening Analyst II

• Analyze and investigate customer and transactional data and activity to identify and confirm suspicious activity
• File SARs and CTRs with regulatory agencies for activity escalated by internal teams, external partners, third parties, and law enforcement
• Maintain service levels and workload in accordance with policies, procedures, and compliance standards
• Answer inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries
• Maintain Production, Quality, and Leadership standards for assigned workstreams
• Perform other duties as assigned