Fraud Risk Management and Operations Manager

Pathward

. Support development, implementation, and maintenance of fraud detection, alert management, and investigation procedures and controls .

Posted 9/15/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $72,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud operations, including alert review, case investigation, and fraud typology analysis, while effectively collaborating with Risk, Compliance, and Product teams to enhance fraud detection strategies and operational efficiency.

Highest-signal resume keywords

Fraud Operations ManagementFraud Typology AnalysisBSA/AML ComplianceCAMS CertificationAlert Review and Investigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Detection ProceduresAlert ManagementCase InvestigationSuspicious Activity IdentificationEscalation ProtocolsQuality Standards MonitoringProductivity ExpectationsFraud Risk AssessmentWorkflow AutomationDocumentation Standards

Soft Skills

LeadershipCollaborationProblem-SolvingCommunicationOperational Issue Resolution

Certifications & Qualifications

CAMSCFE

Industry Keywords

Fraud DetectionBSA/AML ProgramSAR ReportingRisk ManagementCompliance

About the role

Key responsibilities & impact

Support development, implementation, and maintenance of fraud detection, alert management, and investigation procedures and controls
Manage and oversee Level 1 fraud alert review, triage, and disposition
Manage and oversee Level 2 fraud case investigation, escalation, and resolution
Establish and monitor quality standards, productivity expectations, and SLAs
Assist in overseeing applicable BSA/AML program components, including suspicious activity identification and escalation
Partner with Risk, Compliance, Product, and Operations teams to enhance fraud detection strategies, rules, and controls
Participate in fraud risk assessments across products, channels, customer segments, and emerging typologies
Collaborate with senior leadership on strategic fraud detection and operational efficiency initiatives
Drive continuous improvement in alert-to-case workflows, automation, documentation standards, and escalation protocols
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent education and work experience
Typically 5+ years with bachelor's or equivalent
Experience in fraud operations, including alert review, case investigation, and fraud typology analysis
CAMS, CFE, or other fraud/financial crimes certification preferred
Knowledge of suspicious activity identification and escalation when fraud activity meets SAR reporting thresholds
Ability to operate within established guidelines and obtain validation for non-standard fraud scenarios or high-risk escalations
Ability to address routine operational issues and escalate ambiguous or novel fraud patterns
Ability to direct daily work of individual contributors
Ability to engage with Risk, Compliance, and Product teams
Ability to execute established processes and provide feedback to improve fraud detection rules, workflows, and investigative procedures

Benefits

Comp & perks

Annual performance-based incentive opportunity
Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Comprehensive benefits package for eligible employees