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Pathward

Manager, BSA/AML Operations – Cases

Pathward

. Provide day-to-day leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring case investigation function .

Posted 10/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in BSA/AML operations and financial crimes investigations, with a strong focus on managing Suspicious Activity Monitoring case investigations and ensuring compliance with regulatory requirements. Proven ability to lead and develop teams while maintaining high standards of investigation quality and operational efficiency.

Highest-signal resume keywords
BSA/AML OperationsFinancial Crimes InvestigationsSuspicious Activity MonitoringAnalyst SupervisionActimize

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case InvestigationDue DiligenceRegulatory ComplianceTransaction MonitoringQuality AssuranceRisk AssessmentData AnalysisSLA ManagementSAR FilingCTR Accuracy
Soft Skills
LeadershipCommunicationAnalytical SkillsOrganizational SkillsMentorship
Tools & Technologies
ActimizeFCRMTransaction Monitoring Systems
Certifications & Qualifications
Bachelor's DegreeCAMS
Industry Keywords
Suspicious Activity MonitoringFinancial InstitutionRegulatory RequirementsRisk-Based RemediationFunds FlowsTypologiesSARCTR314(a) ObligationsCustomer Due Diligence

About the role

Key responsibilities & impact
  • Provide day-to-day leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring case investigation function
  • Supervise analysts conducting SAM case investigations, enhanced due diligence, and escalations
  • Manage investigations generated through transaction monitoring systems and manual referrals
  • Oversee case volumes, aging, investigation quality, regulatory responsiveness, SLAs, and quality standards
  • Partner with Alerts, SAR Filing, Compliance, Technology, Data Analytics, Program Management, and Assurance teams
  • Support BSA/AML policies, procedures, desktop procedures, and case-function controls
  • Support customer due diligence, sanctions screening, suspicious activity identification, and BSA/AML risk assessments
  • Ensure cases are investigated, documented, and dispositioned according to policies and regulatory requirements
  • Oversee SAM investigations, dispositions, SAR referrals, CTR accuracy, EDD escalations, and responses to information and regulatory requests
  • Monitor queues, workload distribution, backlogs, and SLA adherence
  • Lead, coach, develop, and performance-manage analysts
  • Perform and oversee quality reviews of investigations and SAR referrals
  • Compile and report KRIs and KPIs for management and Board reporting
  • Translate operational data into risk-focused narratives aligned with OCC expectations
  • Support root cause analysis, control-gap identification, and risk-based remediation
  • Partner on SAM rule and scenario tuning, alert and case quality, and governed testing and documentation
  • Maintain SAM procedures, checklists, sample narratives, and reference guides
  • Support training, quality assurance, and analyst mentorship

Requirements

What you’ll need
  • Bachelor’s degree required
  • Professional certifications (e.g., CAMS) preferred
  • Solid experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution
  • Demonstrated experience leading or supervising analysts
  • Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems
  • Strong analytical, communication, and organizational skills
  • Ability to manage queues, SLAs, and staff capacity
  • Working knowledge of funds flows, typologies, and party designations across card issuing/prepaid, tax products, acquiring, digital and faster payments, consumer lending, commercial finance, and commercial deposits
  • Understanding of the Bank-vs-Program-Manager framework and related SAR, CTR, and 314(a) obligations

Benefits

Comp & perks
  • Annual performance-based incentive opportunity
  • Health insurance
  • 401(k) retirement benefits
  • Life insurance
  • Disability benefits
  • Paid time off
  • Comprehensive benefits package for eligible employees