Manager, BSA High Risk Customer Reviews

Pathward

. Lead the High-Risk Customer Review team and oversee day-to-day execution, quality, and performance of enhanced due diligence reviews across retail, commercial, prepaid/issuing, and Banking-as-a-Service partnerships .

Posted 10/1/2026full-timeUnited StatesMid-LevelSenior💰 $72,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Enhanced Due Diligence (EDD) reviews and managing high-risk customer assessments within the financial services sector. Proficient in performance management, process improvement, and compliance with BSA/AML regulations.

Highest-signal resume keywords

BSA/AML ComplianceEnhanced Due Diligence (EDD)People LeadershipFinancial Crimes Risk AssessmentProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisComplex Ownership StructuresQuality ControlPerformance ManagementRisk-Based ApproachesAudit SupportEscalation ManagementWorkflow OversightCapacity PlanningSLA Management

Soft Skills

Critical ThinkingProblem-SolvingOrganizational SkillsTime ManagementCommunication Skills

Tools & Technologies

ActimizeFinancial Crimes Case Management ToolsTransaction Monitoring Tools

Certifications & Qualifications

CAMSCFCSCFE

Industry Keywords

Financial ServicesHigh-Risk CustomersBaaSPrepaid/IssuingCommercial CustomersMoney Services Businesses (MSBs)Regulated Financial Institution

About the role

Key responsibilities & impact

Lead the High-Risk Customer Review team and oversee day-to-day execution, quality, and performance of enhanced due diligence reviews across retail, commercial, prepaid/issuing, and Banking-as-a-Service partnerships
Directly manage and develop analysts performing EDD reviews; set performance expectations, coach team members, and complete performance feedback processes
Own daily operations and workload planning, including intake, assignment, prioritization, and capacity planning, to meet SLA timeframes
Establish and monitor timeliness, productivity, and quality metrics and drive corrective actions
Oversee case assignment and status management; remove blockers and coordinate rework for quality issues
Lead quality control and sampling for completed EDD reviews; identify root causes and implement training and process improvements
Maintain and refine procedures, process flows, templates, and job aids; communicate and ensure consistent adoption of changes
Partner with first-line business units and internal stakeholders to obtain customer information and documentation
Manage escalations involving financial crime red flags and unusual activity, including appropriate risk decisions, documentation, and SAR investigation referrals
Recommend process enhancements, tooling opportunities, and risk-based approaches to improve EDD/HRC program defensibility and efficiency
Report on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns
Coordinate audit, compliance testing, and exam support, including evidence gathering, response drafting, and remediation of findings
Lead or support ad hoc projects and initiatives as assigned

Requirements

What you’ll need

Bachelor’s degree required
Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers
Experience compiling data, analyzing, and explaining complex ownership structures
Prior people leadership experience, such as coaching, performance management, quality review/approval, or workflow oversight
Understanding of financial crimes risks and red flag indicators, with the ability to assess customer risk effectively
Organizational and time management skills to prioritize workload and meet time-sensitive deadlines
Ability and willingness to work independently and in a team environment
Critical thinking and problem-solving skills
Excellent organizational and communications skills, verbal and written
Ability to perform tasks under pressure and in a fast-paced environment
Ability to adapt to a dynamic and continuously changing environment
Soft skills to foster and maintain effective and positive working relationships with colleagues and business partners
Preferred: Professional certification such as CAMS, CFCS, CFE, or similar
Preferred: Experience performing EDD in BaaS/fintech partnerships, prepaid/issuing, commercial customers, MSBs, or other higher-risk products/industries
Preferred: Prior experience managing a team or serving in a formal lead role with workflow and quality accountability
Preferred: Experience supporting SAR investigations and/or providing well-developed escalation summaries for investigations teams
Preferred: Experience with Actimize or comparable financial crimes case management/transaction monitoring tools
Preferred: Experience participating in audit/exam readiness activities within a regulated financial institution

Benefits

Comp & perks

Annual performance-based incentive opportunity
Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Comprehensive benefits package for eligible employees
Hybrid, remote-office work arrangement