First Shift Supervisor

Pathways Vermont

. Supervise 5-7 staff members, including full-time, part-time and per diem employees .

Posted 9/18/2026full-timeRemote • Vermont • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing peer support, including the ability to share personal experiences thoughtfully and align with peer values. Proficient in supervisory roles, performance documentation, and team facilitation while maintaining a commitment to quality support and community resources.

Highest-signal resume keywords

Certified Peer Support Provider (CPSP)Supervisory ExperienceProfessional Peer Support ExperienceGroup Facilitation ExperienceAdvanced Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance DocumentationCrisis NegotiationTeam CommunicationSchedulingMultitaskingCommunity Resource KnowledgeStructured GuidanceFormal Writing SkillsOnboardingData Utilization

Soft Skills

Interpersonal SkillsSelf-ReflectionRelationship BuildingResponsibilityRisk Tolerance

Tools & Technologies

Google SuiteVirtual Phone SoftwareComputer OperationInternet Connectivity

Certifications & Qualifications

Intentional Peer Support CertificationCertified Peer Support Provider (CPSP)

Industry Keywords

Peer SupportMental Health ChallengeCrisis SituationsPeer ValuesConsumer MovementNeurodivergenceHealing JusticeDisability Justice

About the role

Key responsibilities & impact

Supervise 5-7 staff members, including full-time, part-time and per diem employees
Provide weekly or as-directed 1:1 supervisory support
Create and maintain detailed supervision notes and written feedback
Complete performance documentation in collaboration with HR
Oversee program scheduling and ensure coverage by 2 staff at all times
Develop regular work schedules and oversee coverage during staff leave
Utilize tracked data to inform performance evaluations and decisions
Facilitate one shift team meeting per month
Recruit, interview and hire Vermont Support Line team members
Provide training and onboarding for new staff and professional development opportunities for existing staff
Provide on-call support to operators handling challenging calls or needing assistance
Communicate programmatic expectations and limitations to callers and texters
Engage with program outreach efforts
Participate in agency leadership meetings
Provide confidential peer support using choice-based, person-centered, risk reduction and strengths-based approaches
Follow policies and procedures, including emergency and on-call protocols
Complete the Certified Peer Support Provider (CPSP) process
Attend mandatory meetings, training and paid annual retreats
Perform other duties as assigned

Requirements

What you’ll need

Must live and work in Vermont
Must have the ability to attend 1 team meeting monthly and 1 supervision weekly
Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate
Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center
Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness
Commitment to providing quality peer support and alignment with peer values/ethics
Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice
Willingness to self-reflect, learn, and take responsibility
Willingness to practice new ways of being in relationships and to seek support when needed
Ability to negotiate crisis situations and set professional boundaries and personal limits
Risk and discomfort tolerance
Willingness to try to find reconnection after disconnection
Ability to work independently and as part of a team
Advanced computer literacy skills; experience with Google Suite preferred
Ability to multitask between phone calls, text line, and team communication
Ability to independently meet job requirements
High school degree or comparable work experience
Availability to work occasional holidays
Must have the ability to work at least 1 weekend shift
Must have the ability to work on-call for 1 shift outside of regular schedule and respond within 30 minutes
Must have the ability to independently identify where feedback may be useful
Comfort with providing and documenting structured guidance and feedback
Demonstrated professional writing skills, including the ability to complete formal performance documentation as needed
Knowledge of community resources and supports
Ability to successfully complete tasks with minimal oversight
At least one year of experience working in previous peer support roles and understanding of the peer movement’s history (preferred)
Professional peer support experience, Intentional Peer Support certification, and CPSP certification (preferred)
At least one year of supervisory experience (preferred)
Group facilitation experience (preferred)
Awareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, and healing justice and disability justice (preferred)
Ability to work from home independently in a confidential space with limited distractions
Reliable internet connection
Daily operation of a computer and virtual phone software
Ability to attend mandatory meetings and training unless excused by the employee’s manager/HR
Ability to attend annual All Staff and Programmatic Retreats unless excused by the employee’s manager/HR

Benefits

Comp & perks

Medical, dental and vision insurance
Long Term Disability/Life Insurance
Paid Time Off (accrual of 210 hours per year to start)
9 Paid Holidays Annually
403(b) Retirement Savings Plan
Employee Assistance Program
Longevity Recognition Rewards
Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support
Annual All Staff and Programmatic Retreats are fully paid