Pathways Vermont

Supervisor

• Supervise 5-7 staff members, including full-time, part-time and per diem employees
• Provide weekly or as-directed 1:1 supervisory support
• Create and maintain detailed supervision notes and written feedback
• Complete performance documentation in collaboration with HR
• Oversee program scheduling and ensure coverage by 2 staff at all times
• Develop regular work schedules and oversee coverage during staff leave
• Utilize tracked data to inform performance evaluations and decisions
• Facilitate one shift team meeting per month
• Recruit, interview and hire Vermont Support Line team members
• Provide training and onboarding for new staff and professional development opportunities for existing staff
• Provide on-call support to operators handling challenging calls or needing assistance
• Communicate programmatic expectations and limitations to callers and texters
• Engage with program outreach efforts
• Participate in agency leadership meetings
• Provide confidential peer support using choice-based, person-centered, risk reduction and strengths-based approaches
• Follow policies and procedures, including emergency and on-call protocols
• Complete the Certified Peer Support Provider (CPSP) process
• Attend mandatory meetings, training and paid annual retreats
• Perform other duties as assigned

First Shift Supervisor